2944 Protective Services Supervisor - Adult Protective Services

Recruitment #CBT-2944-903515



This announcement has been amended and extended to reflect changes with the application deadline date.  Applicants who already applied under Recruitment CBT-2944-903515 during the filing period of December 16, 2019 through March 27, 2020 need not reapply and will be included in the applicant pool.


Applicants are encouraged to apply as soon as possible as this announcement may close at any time but no earlier than May 27, 2020

3/27/20: Extended application deadline April 27, 2020

4/27/20: Extended application deadline to May 27, 2020


The Human Services Agency (HSA) was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services (DAS). The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

The mission of the San Francisco Department of Disability and Aging Services is to assist older adults and adults with disabilities and their families to maximize self-sufficiency, safety, health, and independence, so that they can remain living in the community for as long as possible and maintain the highest quality of life. The Adult Protective Services (APS) program is operated by DAS and is responsible for providing critical safety net services to vulnerable seniors and adults with disabilities.
DAS is located within San Francisco’s Human Services Agency. With a staff of approximately 2,400 employees, HSA delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA provides a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage. It offers programs and services that ensure the protection and safety of children, the elderly and dependent adults. It helps people secure employment through training, job search, and child care assistance. 
Position Description

APS is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS. The Protective Services Supervisor is responsible for supervising a unit, which is assigned to complex and specialized caseloads. Under general direction, supervises, assigns, reviews, and participates in the work of a unit responsible for providing casework, client management, continuing client investigation, assessment and evaluation, and processing services for DAS. The Protective Services Supervisor serves as a key member of the APS Leadership Team by providing input, assistance, and ownership of high-level projects that will improve client outcomes and program performance. Additionally, incumbent provides coaching, mentoring, and training to APS Workers.
The essential duties include: 

1. Ensures that the major responsibilities of the supervised classes are performed and the work conforms to current program policy and procedures.
2. Plans, prioritizes, assigns, supervises, and reviews the work of their assigned unit involved in providing casework, client management, and on-going client investigation to meet the APS program's performance standards, expectations, and timelines.
3. Participates in the hiring process of staff, accurately evaluates employees' performance, prepares performance appraisals in a timely manner, and assists employees in identifying skills and abilities as targets of training and development activities related to current and future job requirements; disciplines subordinate staff. 
4. Participates in the oversight and administration of the unit’s spending and monitors the expenditures of their assigned staff in compliance with policies and procedures.
5. Reviews and evaluates client case management practices and unit operations to determine new or continuing social service needs, recommends improvements and modifications, and prepares various reports on operations and activities.
6. Participates in workgroups and committees relevant to scope and practices of APS; assists assigned staff through multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client’s health, social or environmental problems. 
7. Assists in designing interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing information and determining the level of care and services pertinent to the client’s welfare.
8. Gathers statistical data and prepares reports as required.  
9. Uses a personal computer to prepare, review, and maintain records, correspondence, reports; manages case documentation in an APS database; and, maintains timely email correspondence. 

Minimum Qualifications


A Master’s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); 


A Master’s degree from a two (2) year counseling program from an accredited school or university. Qualifying counseling degrees from a two year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology. 



Two (2) years of experience as a social service case manager in the field of adult protective services. 

Some positions require possession of an appropriate valid California driver’s license.
Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

**Applicants must meet the Minimum Qualification requirements at the time of filing** 


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:
Education Verification, including verifying foreign credits or degree equivalency: https://sfdhr.org/how-verify-education-requirements%20
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement  (CBT-2944-903515) 
Select “Apply” and read and acknowledge the information 
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” 
Follow instructions on the screen 

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 415-557-5453, or by email at tamara.ranney@sfgov.org. 

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 

Supplemental Questionnaire (Weight: 100%):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The supplemental questionnaire is designed to measure their relative knowledge, skills, and abilities in job-related areas. The supplemental questionnaire may include, but is not limited to: knowledge of psycho-social functioning development, knowledge of case management practices, knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan. 

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be nine (9) months, and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246 


The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules


Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor. 


Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor. 
Applicants should keep copies of all documents submitted, as these will not be returned. 


Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit 

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license


May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: CPE (Combined Promotive Entrance) 
Issued: December 13, 2019 
Recruitment No.: CBT-2944-903515 
Micki Callahan, Human Resources Director 
Department of Human Resources 
Team: HSA/TR/415.557.5453 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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