2944 Protective Services Supervisor

Recruitment #CBT-2944-902773

Introduction

The Filing date has been extended to allow for additional applications.  Applicants who already applied under recruitment CBT-2944-902773 issued on August 17, 2018 will be included in the applicant pool and need not reapply.

The current position(s) are located at the Department of Aging and Adult Services (DAAS), a Division of the San Francisco Human Services Agency in the Adult Protective Services Program. The eligible list resulting from this examination may be utilized for future positions in this class.

Who We Are

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

What We Do

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

Position Overview

Under general direction, supervises, assigns, reviews and participates in the work of a unit responsible for providing casework, client management, continuing client investigation, assessment, evaluation and processing services for the Department of Aging and Adult Services (DAAS) Adult Protective Services Program (APS) at the Human Services Agency (HSA).

Incumbents perform a variety of technical tasks relative to their assigned area of responsibility. The 2944 Protective Services Supervisor supervises professional, technical and/or clerical employees depending on specific unit assignment.

The essential duties of the position include, but are not limited to:

Planning, prioritizing, assigning, supervising and reviewing the work of a unit involved in providing casework, client management, and on-going client investigation; selecting, training, evaluating, and disciplines subordinate staff; recommends and assists in the implementation of goals and objectives for the unit; participates in the preparation and administration of the unit budget; monitoring expenditures; reviewing and evaluating client case management practices to determine new or continuing social service needs; evaluating operations and activities of assigned responsibilities; recommending improvements and modifications; preparing various reports on operations and activities; participating in community and professional groups and committees; collaborates with other DAAS programs and other City departments such as Public Health; composing correspondence, as necessary to other Human Services Agency staff, clients to other agencies and others; gathers statistical data and prepare reports as required; works closely with a team of nurses and clinical social workers to provide consultation and short-term intervention for designated seniors and adults with disabilities.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education

A Master’s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR

A Master’s degree from a two year counseling program from an accredited school or university. Qualifying counseling degrees from a two year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology; AND

Experience

Two (2) years of experience as a social service case manager in the field of adult protective services.

Minimum Qualification Notes

Some positions require possession of an appropriate valid California driver’s license.

It is desirable that applicants have a California LCSW license or a California MFT license.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement (CBT-2944-902773)
• Select “Apply” and read and acknowledge the information
• Click on "I am a New User" if you have not previously registered, or “I have Registered Previously”
• Follow instructions given on the screen

Computer kiosks are located in the lobby of the Department of Human Resources, One South Van Ness Avenue, 4th Floor, San Francisco, for use by the public. The hours of operation are from 8:00 a.m. to 5:00 p.m. Monday through Friday.

You can also watch this video for further assistance with our online application system:

http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Incomplete applications and applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a complete City and County of San Francisco application. A resumes does not substitute a completed application. City and County of San Francisco official applications MUST be completed.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis at 415.557.5241 or email at: hsaexams@sfgov.org or Carmen.Lewis@sfgov.org

Verification (proof) of Education

Applicants may be required to provide a copy of diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. For more information, please visit: http://sfdhr.org/index.aspx?page=456

Applicants who have obtained education form a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credential Evaluation Service (NACES) approved agency. A list of approved agencies can be found at: http://www.naces.org

Verification (proof) of Experience

Applicants may be required to provide written verification (proof) of qualifying work experience at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. Verification of qualifying experience must be signed by the employer’s authorized representative on the employer's business letterhead, and specify the name of the applicant, dates of employment, job title(s), dates of service and duties performed.

City and County of San Francisco employees do not need to submit verification of their City employment, but must submit verification of outside experience. City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification

Notes

Verification waiver requests will be considered on a case-by-case basis, and will NOT automatically be granted. Failure to submit the required verification or request for waiver when requested may be cause for ineligibility to apply for this recruitment.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants meeting the minimum qualifications are not guaranteed advancement through all of the steps in the selection process.

Selection Plan

Supplemental Questionnaire Evaluation (Weight: 100%)

Selection Procedures

A passing score must be achieved on the Supplemental Questionnaire Evaluation in order to be ranked on the eligible list. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Supplemental Questionnaire Evaluation

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire Evaluation is designed to measure knowledge, skills and/or abilities required for the Class 2944 Adult Protective Services Supervisor position. It is important that the information provided on the supplemental questionnaire be accurate and complete. All relevant experience, education and/or training must be included in order to be reviewed in the rating process.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Failure to submit the supplemental application with the employment application may result in disqualification of the application.

Department Selection Procedure

The Human Services Agency may administer additional position-specific selection procedures to make final hiring decisions for position(s) in class 2944 Protective Services Supervisor. Candidates’ scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Applicants meeting the minimum qualifications are not guaranteed advancement through all of the steps in the selection process.

Only those candidates deemed best qualified will continue in the departmental selection process, which may consist of an oral interview and/or performance examination.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Certification Rule

The certification rule used for the eligible list resulting from this selection procedure will be The Rule of Three Scores.

 Eligible List

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Information can be found at: http://www.sfdhr.org/index.aspx?page=20#eligiblelists

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Terms of Announcement

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Copies of Application Documents

Information can be found at: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request

Applicants with disabilities requiring reasonable accommodation for this examination must contact the Personnel Analyst at (415) 557-5241 or, if hearing impaired at (415) 775-9484 (TDD). Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information

Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference

Information can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference/

Seniority Credit in Promotional Exams

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States: http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: CBT Combined, Promotive, Entrance-CPE
Issued: August 17, 2018 
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-2944- 902773
HSA/CKL /415.557.5241

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

Powered by JobAps