2904 Human Services Technician

Recruitment #CBT-2904-902808


The current positions are located at the Department of Aging and Adult Services (DAAS), a Division of the San Francisco Human Services Agency in the Adult Protective Services Section.  The eligible list resulting from this examination may be utilized for future positions in this class.

Who We Are

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

What We Do

We provide a safety net for individuals and families by offering income support, community-based living support, and assistance acquiring food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

Position Overview

Under immediate supervision the Human Service Technician performs a variety of duties in support of human service programs, assisting social workers and protective services workers in carefully providing required services to clients from diverse cultural and socio-economic backgrounds.


Some positions are located in the Department of Aging and Adult Services (DAAS) Adult Protective Services (APS) Program.

The essential duties of these positions include, but are not limited to:

Providing transportation to elders and adults with disabilities to and from appointments; providing logistical assistance managing appointments with medical providers and social services providers; shopping for and delivering emergency items to APS clients; conducting wellness visits with APS clients in a variety of residential settings; accompanying and assisting Protective Services Workers with field activities; carrying and lifting items weighing up to 40 lbs; consulting with professional staff regarding casework and casework services; preparing and submitting required reports and completing casework related documentation; reserve, use, and safely maintain county vehicles in accordance with official policies and procedures; making appropriate travel preparations for clients and assisting clients during travel.  


Most positions are located in HSA's DAAS Adult Services In Home Support Services (IHSS) Program.  

The essential duties of the Class 2904 classification in the Human Service Agency's (IHSS) Program include, but are not limited to:

Interviewing and enrolling independent providers at the IHSS enrollment center; verifying proof of identity of independent providers; answering questions after independent provider orientation; meeting with independent providers in order to teach them how to complete timesheets; meeting with consumers and providers when there are problems with service or service expectations; compiling independent provider packets; assisting social workers in the enrollment and orientation of independent providers; answering telephone calls from independent providers about the status of their paychecks; assisting other staff and independent contractors on an as-needed basis to ensure that all paychecks are issued accurately and on time; respond to IHSS providers and consumers inquiries relating to the Fair Labor Standards Act; entering all required provider and consumer forms in the statewide database in a timely manner; responding to providers in a timely manner regarding their appeal requests regarding overtime and travel time violations; adjusting consumer weekly hours when such request meets specific criteria; providing office support, and maintaining case records.  

Position Overview Notes

The DAAS APS positions require the possession of a current California Class 3C driver’s license, a good driving record, and the willingness and ability to drive throughout Northern California. Positions in the DAAS APS program also require walking up stairs, bending, stooping, and the lifting, and carrying of grocery bags/boxes, wheelchairs and/or other items weighing up to 40 pounds. The ability and willingness to provide direct hands-on assistance to elders and adults with disabilities is required. The ability and willingness to enter into residences that may be cluttered, dirty, or unsanitary is required. Knowledge of strategies and techniques that facilitate communication with adults who suffer from mental illness or cognitive impairment is highly desired.  

All positions require sensitivity to issues that face clients, who are dependent, frail, have mental or physical disabilities, have drug addictions, are developmentally delayed and/or catastrophically ill. These positions also require an awareness of and the ability to adhere to client confidentiality issues. These positions require flexibility in work schedules, which may include night, weekend, and holiday schedules. Overtime may be required with little or no advance notice.  

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


One (1) year of experience providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.

Some positions may require possession of a valid California Class C driver license and a good driving record.

Some positions may require carrying and lifting items weighing up to 40 lbs.


Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human  service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Verification Of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links below for verification:

Verification Guidelines: http://www.sfdhr.org/index.aspx?page=20#verification

Education Verification: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441


Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. 

Select the desired job announcement (CBT-2904-902808)

Select “Apply” and read and acknowledge the information

Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

*  Follow instructions on the screen  

You can also watch this video for further assistance with our online application system:


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at 415-557-5241, or by email at Carmen.Lewis@sfgov.org

Selection Plan


Selection Procedures

Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to:

Ability to promote and maintain professional cooperative working relationships

*  Ability to respond to the needs of clients 

*  Knowledge of standard office procedures

*  Ability to use office machines, equipment and computer systems

*  Basic mathematics ability 

*  Written communication ability   

Qualifying candidates will be notified of the exact date, time and place to report to the examination(s). This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

A passing score must be achieved on the written examination in order to continue in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.


The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Special Condition - Bilingual Proficiency

Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

Terms of Announcement and Appeal Rights                                                                                

 Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application

Documents Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Exam Type: Class Based Test (CBT) Entrance (E) 

Issued: October 6, 2018

Micki Callahan Human Resources Director

Department of Human Resources

Recruitment ID Number: CBT-2904-902808

HSA/ CKL/ 415-557-5241 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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