2904 HSA Human Services Technician - Family and Children Services

Recruitment #CBT-2904-902785



The current position is located at the San Francisco Human Services Agency. The eligible list resulting from this examination may be utilized for future positions in this class.

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search, and child care assistance.


Under immediate supervision, the 2904 Human Services Technician assists 2918 Social Workers and 2940 Protective Services Workers in the careful and courteous provision of supportive services to clients of Human Services programs. Services may include the care and supervision of children and adolescents, transportation of clients, supervision of visits, assisting clients of various ages and ethnic groups. Some positions require working on weekends and evenings.  


1.    Transport clients to and from placements, appointments, and visits, both inside and outside of San Francisco.

2.    Accompany and assist Social Workers and Protective Services Workers with field activities.

3.    Transport case material and/or deliver requests, and retrieve records.

4.    Perform nurturing care of neglected or abused clients.

5.    Consult with professional staff regarding casework and recommend casework services, prepare reports, attend required meeting and trainings.

6.    Perform general office duties including photocopying, filing, answering the telephone, maintain case files, complete various forms, and using a computer.

7.    Maintain case records related to client information; update case records; prepare and submit required reports and complete casework related documentation.

8.    Assist Social Workers in providing a variety of child and family social services; refer clients in need of casework services to members of Human Services staff.

9.    Reserve, use, and inform car desk of any car malfunctions and maintenance issues; make age-appropriate travel preparations for clients and assist clients during travel.

10. Follow instructions from the Protective Services Worker; supervise routine parental visits between parents and children in/out of home placement at the office or other locations; inform parents of the guidelines and limitations of the visits as instructed; observe and record parent/child interaction; terminate visits if parent speaks or acts inappropriately.

11. Supervise and monitor the medical and psychological care of children who are temporarily placed at the FCS Child Protection Center.

12. Carry items and/or small children weighing up to 40 lbs.

13. Explain policies and procedures to clients, assist clients in completion of applications, forms, and reports when necessary; review and evaluate applications for completeness and accuracy.

Minimum Qualifications


One (1) year of experience in a position which has direct responsibility for the care of children in a public or private setting. An example of qualifying experience would be a childcare worker in a group home or residential treatment facility or teacher's aide or para-professional in a family and children's program or school.  Babysitting is not qualifying experience.

Substitution: Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Applicants meeting the minimum qualifications are not guaranteed advancement through all of the steps in the selection process.


Some positions may require possession of a valid California Class C driver license and a good driving record.


Some positions may require bilingual proficiency in a variety of languages depending on the department's bilingual needs. Only those eligible who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application from the language(s) in which they claim proficiency.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  Refer to the following links for verification:

Verification Guideline: http://www.sfdhr.org/index.aspx?page=20#verification

Education Verification: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 ·         Select the desired job announcement (CBT-2904-902785)

 ·         Select "Apply" and read and acknowledge the information

 ·         Click on "I am a New User" if you have not previously registered, or "I have Registered Previously"

 ·         Follow the instructions given on the screen

Computer kiosks are located in the lobby of the Department of Human Resources, One South Van Ness Avenue, 4th Floor, San Francisco, for use by the public. The hours of operation are from 8:00 a.m. to 5:00 p.m. Monday through Friday.

You can also watch this video for further assistance with our online application system: http://www.youtube.com/watch?v=4-kUFHXhBjQ

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Incomplete applications and applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. A resume does not substitute a completed application. City and County of San Francisco official applications MUST be completed.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a complete City and County of San Francisco application. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 415.557.5453 or by email at tamara.ranney@sfgov.org


Selection Plan

Written Examination – Multiple-Choice (100%)

Selection Procedures


Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to:

 ·         Ability to promote and maintain professional cooperative working relationships

 ·         Ability to respond to the needs of clients

 ·         Knowledge of standard office procedures

 ·         Ability to use office machines, equipment and computer systems

 ·         Knowledge of basic mathematics

 ·         Written communication ability

This is a standardized written examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

Special Condition Bilingual Proficiency

Some positions may require bilingual proficiency in a variety of languages depending on the department’s bilingual needs.  Only those eligible that pass the bilingual proficiency test will be considered for bilingual positions.  Applicants must indicate on the application the language(s) in which they claim proficiency.

CERTIFICATION: The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

ELIGIBLE LIST: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.


Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

Clerical Errors: May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

General Information: Concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Driver’s License requirement: Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

Exam Type: Entrance

Issued: July 12, 2018

Recruitment No.: CBT-2904-902785

Micki Callahan, Human Resources Director

Department of Human Resources

Team: HSA/TR 415.557.5453


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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