2606 Senior Food Service Worker

Recruitment #CBT-2606-903075


2606 Senior Food Service Worker

TESTING DATE: Monday, December 17, 2018
Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date. Testing will only be held in person in San Francisco.

Under supervision, the 2606 Senior Food Service Worker performs a variety of tasks in connection with the preparation, storage and serving of foodstuffs, including dietary foods; may supervise a small group of Food Service Workers in an assigned food service activity; ensures that assigned dining and kitchen areas and equipment are kept clean and in good repair; and performs related duties as required.

NATURE OF POSITIONS: Positions are located at Zuckerberg San Francisco General Hospital and Trauma Center, a large acute care teaching hospital which is a Level I Trauma Center for the City and County of San Francisco and offers a comprehensive range of inpatient, ambulatory, skilled nursing, rehabilitative and community oriented programs and is affiliated with the University of California - San Francisco; at Laguna Honda Hospital and Rehabilitation Center, a facility providing skilled nursing with a geriatric focus, Hospice Unit, AIDS Unit, Acute and SNF rehabilitation, and Acute Medical Services; and the DPH Community Oriented Primary Care (COPC) Centers which is a synthesis of primary care, community medicine, and public health. The basic work week is a 5-day week of 40 hours. Both hospitals are open on a twenty-four (24) hours, seven (7) days per week basis; therefore, employees may be required to work nights, evening shifts, weekends and/or holidays.


  • Acts as lead worker or team leader to a small group of food service workers by settings up tray line and clean-up operations; scheduling and assigning duties to meet meal schedules; inspecting their work to maintain department standards; training new food service workers in the performance of their tasks; orienting them on department policies and procedures; giving oral & written instructions and demonstrations to promote satisfactory performance; auditing cash; and participating in Performance Improvement projects.
  • Checks tray line and trays by verifying the completeness of all necessary items on the tray, proper appearance of the tray, proper placement of items and condiments on the tray; and checking the speed of the tray line in order to provide proper nourishment and prompt service to patients and cafeteria customers.
  • Assists in the preparation, distribution and serving of all diets by working in special diet stations; preparing standard formulas; delivering bulk nourishments to the wards; and using specialized equipment connected with nutrition services.
  • Answers customers' questions, and provides information on procedures or policies, contributes positively to the patient care experience.
  • Replenishes food supplies and monitors supply levels by preparing requisitions for supervisor’s signature; ordering food and non-food products; and issuing requisitioned items.
  • Participates in the cleaning of dining and kitchen areas by washing and sanitizing of dishes, pots, pans, utensils, serving counters, tables and chairs.
  • Assists cooks in basic food preparation by cooking grilled items; panning up food; and prepping food items.
  • Inspects, cleans, sanitizes and services various machines, tools and equipment used in the food preparation process by cleaning and washing tools & equipment; placing and storing of clean equipment; and maintaining a thorough approach in a clean and sanitized work environment.
  • Assists in preparing and documenting daily reports by making temperature checks for food & equipment; checking inventory sheets, payroll sheets and sanitation checklists; and completes other departmental reports as assigned.
  • Reports unsafe or unsanitary conditions by observing and insuring no unsafe practices are found in the workplace; and reporting to immediate supervisor or other supervisory/managerial personnel if unsafe or unsanitary conditions are observed or found.

The 2606 Senior Food Service Worker also performs other related duties as assigned.

Minimum Qualifications

  1. Possession of a high school diploma or equivalent; AND
  2. One (1) year (equivalent to 2,000 hours) of work experience in the operation of a large, high-volume food service organization. Experience includes tray line operations, quality control, cafeteria/catering services, inventory management, or equipment monitoring in an institutional setting such as a hospital, correctional facility, cafeteria, long-term care facility, or other large high-volume food service organization.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Possible Special Conditions (some positions may require the following):

  1. One (1) year (equivalent to 2,000 hours) of Diet Clerk experience in an institutional setting such as a hospital or Skilled Nursing Facility.

Working Conditions: All positions may require exposure to extreme temperatures, strenuous lifting of 60 lbs or more, exposure to patients who have a variety of illnesses, working in enclosed, hot or damp areas, working with hazardous materials such as strong chemicals used in cleaning, and working in a stressful environment.

Verification of Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding the recruitment or application process, please contact the exam analyst, Katelynn Luong, by telephone at (415) 554-2920, or by email at Katelynn.Luong@sfdph.org.  

Selection Procedures

Supplemental Questionnaire (Weight: Qualifying):
Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to evaluate whether applicants meet the minimum qualifications for this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes.

Written Core Food Service Worker Examination (Weight: 60%):
Candidates who meet the minimum qualifications will be invited to participate in a written multiple-choice examination to determine their relative knowledge, skill and ability level in one or more of the following job related areas as appropriate. These areas may include, but not be limited to: knowledge of kitchen, tray service and cafeteria responsibilities and activities, interpersonal relations ability, ability to perform basic math functions, and written communication.

If you also apply and meet the minimum qualifications for the 2604 Food Service Worker recruitment, you will only be scheduled once for the Written Core Food Service Worker Examination.

Written Senior Food Service Worker Subtest Examination (Weight: 40%):
Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: the ability to give oral/written instructions, assign duties and tasks to subordinates, oversee and inspect the work of others, and the ability to operate a personal computer including basic word processing functions.

The examinations will only be offered in person in San Francisco on Monday, December 17, 2018. Qualified applicants will be notified by email of the exact time and location of the examinations.

Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

These are standardized multiple-choice examinations. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in these examinations.

A passing score must be achieved on the written examinations in order to continue in the selection process. Candidates will be placed on the eligible list in rank order according to their written examination scores.

Certification Rule: The certification rule used for the eligible list resulting from this selection procedure will be Rule of Three Scores. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of twelve (12) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.
Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing:
Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at
www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:

Information regarding Seniority Credit can be found at:

Exam Type: CPE
Issued: November 2, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment No.: CBT-2606-903075
Department of Public Health
DPH / KL / (415) 554-2920


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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