2586 Health Worker II (Interpreter Services)

Recruitment #CBT-2586-902539


2586 Health Worker II (Interpreter Services)


Filing deadline extended to 9/21/18, 5PM.



The Department of Public Health is accepting applications for class 2586 Health Worker II (Interpreter Services) to function as a Medical Interpreter.


The eligible list resulting from this Class Based Test (CBT) announcement will be used to fill current and future vacancies in this class and specialty for the duration of the eligible list. 


Shift: Varies depending on position.  Days, evenings, weekends, and/or holidays may be required.


Location:  Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG)


Essential Duties:

Under supervision, the Health Worker II (Interpreter Services) performs a wide variety of paraprofessional duties in a service program of the Department of Public Health. The Health Worker II (Interpreter Services) is responsible for providing language assistance to non-English and limited English speaking clients who are seeking health care or are visitors at various San Francisco Department of Public Health facilities.  The essential duties include:

-Provides interpreter services in person, by telephone and video to limited English speaking clients and their families in various venues within the San Francisco Department of Public Health;

-Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary;

-Serves as office dispatcher and dispatches interpreters to the appropriate departments by using all available resources;

-Performs telephone dispatching;

-Performs clerical duties such as keeping records, answering the telephone & arranging client appointments; and

-Performs computer data entry.

The Health Worker II (Interpreter Services) performs other related duties as assigned/required.


Working Conditions: Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases.  Some positions may also require exposure to inclement weather conditions and/or heavy lifting.



Minimum Qualifications

1. One (1) year (equal to 2,000 hours) of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:

§Serving as a liaison between targeted communities and healthcare agencies;

§Providing culturally appropriate health education/information and outreach to targeted populations;

§Providing referral and follow up services or otherwise coordinating care;

§Providing informal counseling, social support and advocacy to targeted populations;

§Escorting and transporting clients;

§Providing courier/dispatcher functions;

§Performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.



SPECIAL CONDITIONS: In addition to the listed minimum qualifications, positions require applicants to possess the following requirements in order to qualify:

2A. One (1) year of verifiable experience as an interpreter in a medical care setting;   OR

2B. Possession of a certificate of completion from a Medical Interpreter educational program of at least 10 months (equivalent to 350 hours) of classroom and internship work that is administered by an accredited educational institution;  AND


3. Bilingual in a variety of languages.


Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experince for minimum qualification #1.


Medical interpreter educational programs include, but is not limited to the following:

·                     Spanish Medical Interpreter Certificate Program, Berkeley City College, Berkeley, CA 

·                     Healthcare Interpreter Certificate Program, City College of San Francisco, San Francisco, CA

·                     Healthcare Interpreter Program, Cornerstone International College, Union City, CA

·                     Healthcare Interpreting Certificate, CSU- Fullerton, Extended Education

·                     Health Care Interpreter Program, Mount San Antonio College, Walnut, CA

·                     Medical Interpreter Program, Reedley College Reedley, CA

·                     Medical Interpreting Certificate Program, CSU- Los Angeles


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. The above minimum qualifications reflect special conditions associated with the position(s) to be fille. They may differ from the standard minimum qualifications associated with this classification.



Eligibles appointed to the position who qualified based upon #2A, one (1) year of verifiable experience as an interpreter in a medical care setting, will be required to enroll in a departmentally approved Interpreter Training Program within five (5) months of hire. Failure to meet this condition may result in termination or dismissal from employment.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Catherine Yuen, by telephone at (415)554-2869, or by email at catherine.yuen@sfdph.org.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456 


Verification of Experience: Verification of all experience needed to qualify, when requested, must be on the employer's letterhead indicating the name of the applicant, job title, dates of employment, hours per week worked, duties performed and must be signed by the supervisor and/or appropriate representative.

City employees do not need to submit verification of City work experience if experience gained is from the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules. City employees relying upon qualifying work experience gained outside the City and County of San Francisco must submit written verification of such experience as described above.


Verification of Education: When requested, a copy of the certificate of completion from a Medical Interpreter educational program and transcripts must be submitted. If applicable, a copy of the Community Health Worker certificate, must also be submitted.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.




Selection Procedures

Applicants will be prompted to complete a Supplemental Questionnaire (SQ) that must be submitted during the online application process. The supplemental questionnaire will be screened to determine if applicants meet the minimum qualifications. Only those applicants who meet the minimum qualifications will be invited to participate in the written examination.


Written Examination (Weight – 100%)

Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas, which may include but is not limited to:

·           Ability to establish and maintain effective and cooperative working relationships by demonstrating leadership;

·           Ability to work in a culturally diverse setting with clients who are disabled, physically and chronically ill and/or who may have behavioral health issues;

·           Ability to apply de-escalation and counseling techniques when dealing with patients/clients;

·           Ability to interview patients/clients to evaluate their capabilities, needs, interests and the ability to exercise good judgment when making a patient/client determination;

·           Ability to read, comprehend and interpret information to communicate in a clear and concise manner including the ability to provide educational information about health programs to patients/clients;

·           Ability to type and enter data/information accurately and the ability to coordinate and schedule patient/client appointments;

·           Ability to prepare, organize, code and index records and files;

·           Knowledge of and ability to interpret and apply office policies, laws, regulations (e.g. HIPPA) and procedures in a medical setting.


Candidates must obtain a passing score in order to continue in the selection process and will be placed on the eligible list in rank order according to their written examination score.


This is a standardized examination; therefore, test questions and test answers are not available for public inspection or review.


The Multiple-Choice Test Preparation Manual, designed to provide tips and guidance on how to prepare and take multiple-choice examinations, can be obtained at: http://sfdhr.org/sites/default/files/FileCenter/Documents/18426-Multiple%20Choice%20Test% 20Prep%20Manual.pdf.


Language Proficiency Exam:

Candidates deemed qualified who meet the special condition target language must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.


Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.


Certification: The certification rule for the eligible list resulting from this examination will be Rule of Three Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:


Exam Type:  CPE
Issued:  August 24, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-2586-092539


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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