2585 Health Worker I

Recruitment #CBT-2585-903726

Introduction

2/12/20: Announcement filing deadline extended for further recruitment.

The San Francisco Department of Public Health (DPH) is accepting applications in class 2585 Health Worker I to work in various locations throughout DPH. Positions may be located, but not limited to: Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH) and various clinics.

The eligible list resulting from this Class Based Test (CBT) announcement will be used to fill current and future vacancies in this class for the duration of the eligible list.

Shift: Days, evenings, nights, weekends, and/or holiday shifts may be required, depending on the position.

General Job Description:
Under the close supervision and guidance of health professionals and paraprofessionals, the Health Worker I effectively communicates with community residents, as well as program staff and performs a wide variety of well-defined duties designed to aid and encourage members of the community to utilize Health Department services. The essential functions include:

  • Participates in an intensive training program in order to become familiar with community resources;
  • Provides general advice to patients and others regarding available services;
  • Provides assistance to patients in utilizing available health and community resources;
  • Receives, signs-in and routes patients reporting for treatment or other assistance at program facilities;
  • Sets up and cleans up clinics and other meetings;
  • Maintains needed supplies;
  • May collect patient specimens for required lab tests;
  • May provide language interpretation services for patients;
  • May translate letters, pamphlets, booklets, films and other materials;
  • Assists patients in making appointments for needed services;
  • Assists in guiding and processing patients through clinics, hospitals, and other facilities;
  • Visits patients and community residents at home or in hospitals to provide assistance and support; and
  • Performs routine clerical tasks related to maintaining records of the particular program in which involved.

The Health Worker I performs other related duties as assigned/required.  

Working conditions: Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions and/or heavy lifting.  

Minimum Qualifications

Experience:
Six (6) months of verifiable experience , performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; ; performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

Substitution:
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.

Note: Six (6) months of experience is equal to 1,000 hours  

 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions: Depending on the department's needs, some positions may require applicants to meet additional special condition(s), which may include, but are not limited:

  • Bilingual Proficiency in a variety of languages. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions.
  • Experience with HIV, AIDS and Sexually Transmitted Diseases (STDs)

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

 

 

 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application and supplemental questionnaire by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be reviewed.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto, by telephone at (415)554-2915, or by email at Juliette.Soto@sfdph.org

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Multiple Choice Written Examination (Weight: 100%)
Applicants that meet the minimum qualifications will be invited to participate in a multiple choice test designed to measure knowledge, skills and/or abilities in job-related areas, which may include but is not limited to:

  • Ability to establish and maintain effective and cooperative working relationships by demonstrating leadership;
  • Ability to work in a culturally diverse setting with clients who are disabled, physically and chronically ill and/or who may have behavioral health issues;
  • Ability to apply de-escalation and counseling techniques when dealing with patients/clients;
  • Ability to interview patients/clients to evaluate their capabilities, needs, interests and the ability to exercise good judgment when making a patient/client determination;
  • Ability to read, comprehend and interpret information to communicate in a clear and concise manner including the ability to provide educational information about health programs to patients/clients; 
  • Ability to type and enter data/information accurately and the ability to coordinate and schedule patient/client appointments;
  • Ability to prepare, organize, code and index records and files;
  • Knowledge of and ability to interpret and apply office policies, laws, regulations (e.g. HIPPA) and procedures in a medical setting;
  • Ability to use office machines, equipment and computer systems.

Candidates must obtain a passing score in order to continue in the recruitment process. Candidates that obtain a passing score will be placed on a confidential eligible list in rank order according to their final written examination score.

This is a standardized examination; therefore, test questions and test answers are not available for public inspection or review.

The Multiple-Choice Test Preparation Manual, designed to provide tips and guidance on how to prepare and take multiple-choice examinations, can be obtained at:

http://sfdhr.org/sites/default/files/FileCenter/Documents/18426-Multiple%20Choice%20Test% 20Prep%20Manual.pdf

 

Language Proficiency Exam:

For positions requiring bilingual fluency, candidates deemed qualified who meet the special

language condition, must pass a department approved language proficiency exam prior to

appointment. Only those eligible candidates who pass the bilingual proficiency test will be

considered for the bilingual position.

 

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

  1. Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
  2. Licensure/Certification/Registration:
    Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. 
  3. Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.
  4. Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
  5. Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
  6. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 
  7. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
  8. General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.
  9. Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.
  10. Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
  11. Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities
  12. Information regarding requests for Veterans Preference can be found at: 
    http://sfdhr.org/information-about-hiring-process#veteranspreference

Exam Type:  E
Issued:  February 10, 2020 
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 903726
DPH/JS/(415)554-2915

 

 

 

 

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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