1705 Communications Dispatcher II

Recruitment #CBT-1705-903231


Announcement Amended on 2/6/2019 to add the following note in the Selection Procedures Section: "Note: This is a new exam, and therefore all applicants that meet the minimum qualifications will be required to report in person to the test site on their scheduled exam date in order to move forward in the exam process."

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. The City & County of San Francisco employs more than 28,000 individuals in various professional jobs and diverse array of services such as maintaining city streets and parks, driving buses and cable cars, providing public health services, keeping the streets safe and firefighting.  

If you ever wondered what it is like to work for The City, check out our latest video https://www.youtube.com/watch?v=8_7YgKE2O5o and follow us on social media!

About this position:

Communications Dispatcher II is the advanced journey level professional class in this series. Under general supervision, the Communications Dispatcher II performs a variety of specialized duties in connection with communication dispatch functions, including high level and complex operations, and/or the ability to handle a high volume communications base station..

What you will be doing:

  • Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, keyboard, two-way radio and pager systems utilized to receive information, request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
  • Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
  • Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
  • Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer with average typing proficiency, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.
  • Coordinates communications emergency procedures by working with staff from City departments (e.g., Police, MUNI, Fire, Sheriff & PUC,) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters.
  • Transmits alarm information to supervisor on duty, when departments needs assistance; notifies the Police department daily of streets scheduled for no-parking zones; prepares records and performs clerical duties.
  • Monitors surveillance equipment and intrusion alarms from on-site buildings.
  • Supervises and trains assigned staff in all aspects of dispatch functions and departmental regulations by providing regular on-going training to staff and by monitoring and evaluating their performance.




Minimum Qualifications

If you are interested in a job like this, we are looking for people who have the following:

1. Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another;


2. Combined total of two years of verifiable experience operating a multi-line telephone and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Applicants must fully meet the minimum qualifications by the final filing deadline unless otherwise stated.

Note on Qualifying Experience: Experience with hand-held two way radios is not qualifying. Applicants must have operated a two-way radio base-station in order to be considered qualified to participate in this recruitment process.

Additional Requirements

  • Some positions may require that incumbents successfully complete on-the-job training in California Law Enforcement Telecommunications System (CLETS) operations, policies and procedures within six (6) months of appointment.  Employees must also pass a proficiency exam every two (2) years throughout employment, in order to maintain eligibility for access to CLETS.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco from 8:00 a.m. to 5:00 p.m. Monday through Friday.

We communicate by email

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org.  Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

Word of advice

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Alycia Leach, by telephone at 415-557-4863, or by email at alycia.leach@sfgov.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Exam (Weight: 80%):

Candidates who meet the Minimum Qualifications will be invited to participate in a multiple-choice examination designed to measure their relative knowledge, skills and abilities in job-related areas. The multiple-choice exam will be administered either on a computer or in a paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. The multiple-choice examination component may include but not be limited to:

  • Map reading;
  • Evaluating information and decision making;
  • Interpersonal relations;
  • Organizing,
  • Filing and maintaining records.

Note: This is a new exam, and therefore all applicants that meet the minimum qualifications will be required to report in person to the test site on their scheduled exam date in order to move forward in the exam process.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The score you achieve on this exam will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this exam again should you apply and be found eligible for a future recruitment that uses this particular test. Please note this test may be used for other classifications therefore your test score may be applied to one or more classes if you choose to apply to future recruitments. If the test for a future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your new score would become your official score since it is the most recent.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.


Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to determine whether applicants possess the minimum qualifications and creditable work experience for class 1705 Communications Dispatcher II.  Only those candidates who pass the written multiple-choice examination will be given credit for the (JEC).

All relevant experience, education and/or training must be described in the work experience and/or education sections of the application in order to be reviewed in the scoring process. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

The certification rule for the eligible list resulting from this examination will be Rule of 3 Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Want more information about our employment policies? 
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Should you keep copies of application documents?
Yes! Applicants should keep copies of all documents submitted, as these will not be returned.

Do you have the right to work?
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Do you have an ADA request?
If you meet the qualifications for this job there is information about how to make an ADA request at:
Are you a Veteran?
You can find information about requests for Veterans Preference at: 

We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.  Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. 

Exam Type:  Entrance/Promotive
Issued:  February 4, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 903230


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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