1410 Chief Clerk

Recruitment #CBT-1410-902370


Effective 3:30PM Thursday, April 12, 2018, CBT-1410-902370 1410 Chief Clerk has been suspended; 
We will resume accepting applications for this recruitment at a later date.


Under general direction, the 1410 Chief Clerk supervises a large group of employees engaged in a wide variety of office clerical work and performs responsible and highly specialized clerical and administrative work in connection therewith; and/or interprets and oversees the dissemination of important information requiring extensive specialized knowledge of the policies and procedures of a department, as well as the regulations enforced by that department, to the public and departmental personnel.

Essential duties include:

  • Planning, assigning, supervising and inspecting the clerical and office work of subordinate employees; reviewing such work for completeness and conformance to existing procedures and instructions;
  • Performing difficult and specialized clerical work involving the exercise of considerable individual judgment and knowledge of appropriate laws, regulations and procedures of the department assigned;
  • Interpreting, overseeing and providing the dissemination of specialized information to the public and/or departmental personnel regarding the policies and procedures of the department to which assigned, as well as the regulations enforced by that department;
  • Interviewing members of the public in order to obtain information and screening issues to determine appropriate referrals to professional and technical staff; responding to difficult client issues and deals personally with a wide range of problems requiring specialized knowledge of the policies, procedures and regulations of a department;  
  • Accessing specialized computer software in order to obtain and ensure the accuracy of information regarding specific departmental functions;
  • Explaining and interpreting administrative decisions and policies as they apply to office operations of the department;
  • Consulting with and advising the general public, other departmental officials and others in regards to specific functions and responsibilities of assigned office;
  • Supervising the receipt, processing, filing and general handling of a wide variety of documents and papers;
  • Participating in the development of new procedures and methods relative to office routines and clerical processes;
  • Assisting in the preparation of budget estimates and reports.

Note: Some positions may require possession of a California’s Driver’s License, and/or experience in elections, and/or experience in processing building permits, and/or experience in maintaining automated fleet management, and/or experience in using and programming electronic access control system, and/or experience in supervising staff assigned to review reports and documents for acceptance into plan check process, and/or bilingual skills.

Minimum Qualifications

Four (4) years (equivalent to 8,000 hours) of highly responsible and diversified clerical experience, including preparing and processing complex work impacting an entire department or section; responding to and resolving difficult day to day problems and/or complaints encountered by staff, the public and others individuals, etc. on office operation and procedures; and explaining and interpreting information to departments, staff, the public and/or others.

Any of the following may substitute for 6 months of the required clerical experience:

  • Completion of a clerical training program (240 hours)
  • 15 semester units (or equivalent quarter units) of coursework from an accredited college
  • Possession of a certificate of completion from the San Francisco Department of Human Services Agency's Career Pathway Clerical Administrative Program.

    Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

    Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

    How To Apply

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the desired job announcement
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

    If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joyce Cong, by telephone at 415-551-8929 or by email at joyce.chong@sfgov.org.


    Selection Procedures

    Supplemental Questionnaire Evaluation (Qualifying)
    Applicants are required to complete a Supplemental Questionnaire as part of the application process. The purpose of the Supplemental Questionnaire is to obtain specific information regarding an applicant's education, experience and training in relation to the Minimum Qualifications for this position. It is essential that an applicant provide complete information in identifying their education, experience and training. The Supplemental Questionnaire will be used to evaluate if an applicant meets the minimum qualifications.

    Clerical Test (Weight: 70%): Candidates will be administered a written multiple choice exam to determine their relative knowledge, skill and ability level in one or more of the following job related areas as appropriate. These areas may include, but not be limited to: ability to establish and maintain effective and cooperative working relationships and to effectively work with others; ability to communicate effectively, professionally and courteously with others in a clear, concise, and understandable manner; ability to enter data accurately into systems; ability to prepare, organize and maintain records (e.g., clerical, office); ability to use office machines and equipment (e.g., scanner, photocopy machine, calculator) for office operational needs; ability to read and review information such as forms, documents, and/or reports for completeness, accuracy, grammar, punctuation, and spelling; ability to utilize various computer software programs (e.g., word processing, excel, power-point) for the development of reports, spreadsheets, presentations and/or other purposes; ability to understand information to assist in following directions; ability to organize time and materials accordingly in order to work more efficiently; knowledge of principles, practices, policies and procedures in office operations; ability to exercise good judgment when making a decision such as considering risks and alternatives prior to making a decision; and ability to use mathematical formulas (e.g., subtraction, addition, multiplication) to perform calculations and analysis.

    Clerical Supervisory Written Examination (Weight: 30%): Candidates will be administered a written multiple choice examination to determine their relative knowledge, skill and ability level in one or more of the following job related areas as appropriate. These areas may include, but not be limited to: ability to conduct research (e.g., departmental databases, internet) by collecting data and performing analysis on data; ability to interact with others to influence, motivate, coach and challenge them; ability to interpret laws, rules, regulations and procedures in recommending solutions to problems and/or issues, and ability to train staff effectively on office operations.

    Candidates must achieve a passing score on both the Clerical Test and the Clerical Supervisory Written examination in order to be ranked on the eligible list.

    These are standardized examinations and, in accordance with Civil Service Rule 111.11.4, test questions and test answers are not available for public inspection or review.

    The scores you achieve on these examinations shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take these tests again should you apply and be found eligible for a future announcement for which these particular tests are used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

    Note: A passing score must be achieved on all examination components in order to be placed/ranked on the Eligible List. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

    Qualified applicants will be notified by email of the exact time, date, and location of the examinations. If you also apply and meet the minimum qualifications for the 1402-Junior Clerk, 1404-Clerk, 1406-Senior Clerk, and/or 1408 Principal Clerk recruitments, you will only be scheduled once for the Clerical Test.

    Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

    Candidate scores on these examinations may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

    Eligible List:
    The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

    The duration of the eligible list resulting from this examination process will be of 24 months, and may be extended with the approval of the Human Resources Director. 

    The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

    Conviction History

    As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


    Terms of Announcement and Appeal Rights

    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

    General Information concerning City and County of San Francisco Employment Policies and Procedures:
    Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

    Copies of Application Documents:
    Applicants should keep copies of all documents submitted, as these will not be returned.

    Right to Work:
    All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


    Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

    Information regarding requests for Veterans Preference can be found at: 

    Seniority Credit in Promotional Exams: 
    Information regarding seniority credit can be found at:

    Exam Type: CPE
    Issued: April 10, 2018 
    Micki  Callahan
    Human Resources Director
    Department of Human Resources
    Recruitment ID Number: 902370


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.


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