City and County of San Francisco

Employment And Training Specialist I (#9702)

$34.46-$41.88 Hourly / $5,974.00-$7,258.00 Monthly / $71,682.00-$87,100.00 Yearly


Definition

Under supervision, provides services for clients which may include case management, the determination of initial and continuing eligibility for public assistance and the development and implementation of individual training and employment plans. May perform entry level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.

Distinguishing Features

9702 Employment & Training Specialist I This is the entry level class in the Employment & Training series. Employees in this class receive direct supervision and training with an emphasis on managing caseloads and developing employment plans, mid learning rules, regulations, and general job search methods and techniques. Job assignments may be to one or more of the various areas of technical work. The 9702 Employment & Training Specialist I is typically used as a training classification; new employees may have only limited or no directly related work experience.

This class is distinguished from the 2903/05 Eligibility Worker Series and the 2910/12 Social Worker series by the breadth and variety of assigned duties. This class is distinguished from the Employment & Training Specialist 11 in that tasks and duties are performed under closer supervision.

9703 Employment & Training Specialist II This class is the journey level in the Employment & Training Specialist series. Employees within this class are distinguished from the 9702 Employment & Training Specialist I by knowledge of the operating procedures and policies of the work unit and the performance of the full range of duties as assigned. Employees at this level work under general supervision, and exercise independent judgment, receiving only occasional instruction or assistance as new or unusual situations arise. Supervisory instruction is limited to required tasks, approach and timelines. Work is reviewed upon completion and for overall results. Positions in this class are flexibly staffed and are normally filled by advancement from the class 9702 level, or when filled from outside the City and County service, require prior related work experience.

This class is distinguished from the 2903/05 Eligibility Worker Series and the 2910/12 Social Worker series by the greater breadth and variety of assigned duties. This class is distinguished from the 9704 Employment & Training Specialist III class in that the latter performs higher level technical assignments.

Supervision Exercised

None

Examples of Important and Essential Duties

According to Civil Service Commission Rule 9, the duties specified below are representative of the duties assigned to these classes and are not intended to be an inclusive list.

When Assigned to the Department of Human Services:

1. Manage a caseload and perform case management services which include developing and implementing training and service plans and monitoring applicant or client progress and, as required, apply sanctions for lack of compliance with program requirements.

2. Interview clients regarding economic, family, physical and emotional situations, assess need for services and refer clients to appropriate resources.

3. Assist clients in completion of application, forms and reports; review and evaluate applications for completeness and accuracy; prepare client budget to determine eligibility.

4. Apply legal criteria to determine eligibility; provide recommendations regarding financial eligibility; authorize financial assistance and services according to legal criteria and established policies and procedures; review and determine recertification.

5. Explain eligibility, qualification standards, policy and procedure to clients and the public. Conduct orientation sessions to explain the policies and procedures of the program to new clients.

6. Evaluate clients' educational and work history; identify training and vocational goals; design an appropriate employment plan.

7. Assist clients in resolving barriers to employment such as transportation and childcare. Refer clients to other agencies according to established policies; coordinate service with public and private agencies and community resources.

8. Conduct home visits as needed to encourage compliance and prevent sanctions.

9. Provide advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.

10. Prepare a workplan or contract between the client and the County.

11. Serve as client advocate; provide emergency, crisis, or general intervention for client; investigate and resolve client problems.

12. Prepare case narratives, reports, correspondence and other documentation. Compile technical data.

13. Perform related duties and responsibilities as assigned.

When Assigned to Community College:

1. Develop plans for marketing educational services to the private and public sectors.

2. Monitor training contract implementation plans and ensure budget compliance; recommend appropriate corrective action when contract benchmarks are not met.

3. Meet with clients to conduct post-training evaluation.

4. Prepare reports relating to current labor market.

5. Assist in areas of strategic planning, and program evaluation; prepare related reports.

6. Work with academic and vocational department administrators, students and the general public to disseminate program and college information.

7. Perform related duties as required.

Knowledge, Skills and Abilities

Knowledge of:

Interviewing and investigative skills and techniques; office Procedures, methods; computer literacy; basic operations, services and activities of social services programs; pertinent Federal, State and local laws, codes and regulations as related to assigned program responsibility; principles and procedures of record keeping and reporting; analytical and problem solving methodology; local employment and training resources; principles and practices in the analysis of physical, psychological and social factors contributing to maladjustment; socioeconomic conditions and trends.

Ability to:

Understand and apply departmental programs, policies, procedures, and terminology; learn and apply the principles and procedures of record keeping; understand, interpret and apply pertinent Federal, State and local, regulations, laws, policies and rules governing eligibility for public assistance, job training and employment programs; collect and evaluate information to determine eligibility for services; maintain client records and meet program and case plan goals; operate computer equipment and systems and standard office machines; interview clients to obtain pertinent information necessary to develop case plans; communicate effectively orally and in writing to persons of various social, economic, cultural and educational backgrounds individually or in group settings; assess client employability / readiness and identify barriers to employment; motivate clients towards job readiness; learn and teach general job search methods and techniques,

When Assigned to Community College District: Requires knowledge of economic, employment and labor practices, and vocational programs; basic accounting techniques and procedures, grant compliance, budget development, program evaluation, and the ability to work effectively with district staff, program funders and a diverse student population; use word-processing, accounting and database software.

Special Requirements:

Essential duties involve the following physical skills and work environment:

Ability to work in a confining workspace; most positions involve physical activities of sitting, standing, and lifting 5 -10 lbs., and require sufficient mobility to conduct home visits. May require the ability to work under conditions of extreme noise. May require hand/eye coordination and manual dexterity for data entry. May involve extensive VDT exposure.

Experience and Training

Any equivalent combination of training that would provide the required knowledge, skills and abilities would be qualifying. A typical way to obtain the knowledge, skills and abilities would be:

1. Training:

Completion of a four year college or university with a baccalaureate degree preferably in Behavioral Science or a closely related field.

2. Experience:

9702 Employment and Training Specialist I: Two years public contact experience including interviewing to obtain information.

9703 Employment & Training Specialist II: In addition to the experience required for the 9702 Employment & Training Specialist I: One year experience in the social services and/or employment and training field as an eligibility worker, social worker, or employment counselor.

License or Certificate

Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.

Notes

AMENDED: 11/07/97

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 9702; EST: 1/1/1900; REV: 1/1/1900;