Under general direction, designs, plans and tests response procedures to ensure the effective mobilization of protective, safety, and relief services for the Airport in emergencies or disasters; conducts drills and exercises for responses to such emergencies as air crash, air turbulence, air piracy, bomb threats, active shooter, hazardous material spills, counter-terrorism, business operational interruptions, structural fire, and major natural disasters; serves as liaison to Airport staff, local, state, county, and federal agencies, airlines, tenants, and non-governmental organizations in coordinating emergency efforts throughout the emergency management cycle; continually seeks out best practices and technology to improve response and recovery; and performs related duties as required.
Examples of Important and Essential Duties
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
- Coordinates with Airport sections and local emergency personnel to plan and design Airport emergency and business continuity response and plans; directs the mobilization of Airport resources, including personnel, in response to emergency contingencies; develops mitigation strategies and creates scenarios to re-establish operations in the event of business interruptions; reviews and evaluates business impact and risk assessment to recommend methods and procedures.
- Develops, writes, and publishes operating manuals, technical reports, training materials, and operational support documents for internal applications and/or dissemination to other organizations; maintains business continuity planning tools and database.
- Develops training curriculum and conducts emergency management and business continuity training for aviation and non-aviation tenants; serves as an advocate by promoting awareness of crisis management and business continuity program throughout the enterprise.
- Serves as liaison with federal, state, and local agencies, airlines, tenants, and mutual aid partners to coordinate continuity and restoration plans, activities, and services; represents Airport management in emergency management and business interruption response; provides support and briefings to Emergency Response personnel as required.
- Serves as Exercise Director to oversee and control all functions of major exercises; plans, designs, organizes, and executes internal and external exercises of all types; evaluates exercise and actual emergency response results to improve future response procedures; assists in analyzing and problem solving operational and administrative procedures.
Knowledge, Skills and Abilities
Comprehensive knowledge of: the development and coordination of emergency planning; techniques for evaluating emergency response procedures; business continuity standards and best practices.
Ability to: identify the necessary responses to emergency situations at an airport and insure that appropriate plans have been prepared and tested to produce those responses; design, coordinate, conduct, and evaluate emergency drills and exercises; research and design contingency and continuity plans; manage, prioritize, and coordinate resources necessary for execution of contingency and continuity plans; make appropriate, effective, and quick decisions in a wide variety of matters under stressful conditions; communicate effectively including oral presentations and written communications; use software for word processing, databases, and spread sheets; prioritize and respond to varied demands from diverse sources; establish and maintain effective relationship with peers, supervisors, emergency agencies, airport tenants, and the public; work under stressful conditions on a regular basis and function effectively in emergency situations.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Possession of a baccalaureate degree from an accredited college or university.
Three (3) years of emergency management and/or business continuity planning experience.
License and Certification:
Requires possession of a valid California driver’s license.
One (1) year of airport or airline operations experience may substitute for the required experience as described above on a year for year basis up to two (2) years (2000 hours equal one year).
Additional qualifying full time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.
ORIGINATION DATE: 03/06/1989
AMENDED DATE: 09/14/2015
REASON FOR AMENDMENT To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.
BUSINESS UNIT(S): COMMN
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.