$26.64-$32.36 Hourly / $4,617.00-$5,610.00 Monthly / $55,406.00-$67,314.00 Yearly
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Professionally greets and assists customers, provides information regarding the Airport Ground Transportation permit process; assists customers in utilizing the Ground Transportation Management System (GTMS) to create new user account, accessing and updating account information, provides lost account and/or password, upload and print information to complete appropriate forms for specified request; assists customers in analyzing and researching billing questions and trip reports; and resolves information and documentation discrepancies with customer.
2. Resolves complex customer questions related to permits, citations, payments, administrative fines, and procedures in a timely manner.
3. Posts, adjusts, and balances entries to subsidiary ledgers by searching out details and reconciling account discrepancies such as deposits, expenditures, allocations, fines and penalties; verifies correctness of accounting invoices by comparing postings to source documents and checking calculations for accuracy.
4. Responds to inquiries and interprets local codes, state and federal laws, and airport rules and regulations governing the activities of permit processing to commercial ground transportation operators.
5. Reviews and processes new permit applications in the Ground Transportation Management System (GTMS) including reviewing the applications for completeness and in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations; verifies that customer has completed the new permit mandatory orientation class; verifies if company and/or vehicle is in good standing and in compliance with the Airport and ensures that all documentations are provided.
6. Processes, and approves vehicle inspections in the Ground Transportation Management System (GTMS); analyzes and processes operators documentation by ensuring they meet the requirements of local, state, federal law, and is in compliance with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations.
7. Prepares investigation information, maintains records and provides operational reports using applicable software.
8. Calculates, collects and accurately tracks fees and/or fines such as transponder fees, customer’s trip fees, administrative fines, late fees, annual registration, Temporary Identification Permit, non-sufficient fund fee, and others; verifies payments and deposits are accurately entered into the Ground Transportation Management System (GTMS); determines that charges are authorized to tenant and/or vendor accounts; ensures that all checks are cleared through vendor ensuring that funds are available for amount being charged and operates various office equipment including credit card readers and check scanners to collect payments.
9. Balances out cash drawers daily; counts fees, fines, and deposits received and balances against documentation on file; prepares cash handling transmittals to the Airport Accounting office; keeps daily balance sheet of all revenue collected; reviews documentation for all financial transactions to ensure that records are complete in accordance with standard operating procedures; researches and resolves disputed transactions from the Accounting office, bank or customers; and scans and saves important documents into the shared drive daily.
10. Conducts research on company and vehicle with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), and California Highway Patrol (CHP) inspection to validate compliance that may affect the permitting process; maintains office files for required documentation in alpha or numeric sequence; codes forms and logs information into on-line database; files back-up documentation in accordance with record-keeping procedures. Work in collaboration with other governmental agencies.
11. Enforces proper procedures for Ground Transportation Program to prevent unauthorized permits; responds to and supports investigations; conducts field observations to ensure ground transportation service levels are maintained and in compliance with the enforcement of picking up and dropping off passengers.
12. Processes, issues and prints Temporary Identification Permit (TIP), decals installation transponder check and SUV inspection sheets.
13. Files, maintains, shreds and purges electronic and paper documents and correspondences ensuring compliance with record retention guidelines.
14. Updates and maintains accurate information in the Ground Transportation Management System (GTMS) as it relates to adding or deleting vehicles; ensuring permits are terminated in a timely manner; making sure customer’s account record is complete and accurate and ensuring that all information is in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT) and the California Highway Patrol (CHP) report.
15. Performs other related duties as assigned.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
1. High school diploma or equivalent; AND
2. Two (2) years of progressively responsible clerical experience working in a high volume office environment, including at least one (1) year of experience in permit processing. Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.
A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to six (6) months of experience.