City and County of San Francisco

Airport Communications Supervisor (#9204)

$49.21-$59.81 Hourly / $8,530.00-$10,368.00 Monthly / $102,362.00-$124,410.00 Yearly


Definition

Under direction, the Airport Communications Supervisor is in charge of and responsible for the proper and efficient operation of the 911 communications center at the San Francisco International Airport and supervises a staff of communications employees engaged in a variety of clerical and operational activities.

Distinguishing Features

Class 9204 Airport Communication Supervisor is distinguished from Class 9203 Senior Airport Communications Dispatcher in that the latter acts as first-line supervisor to a group of dispatchers and is responsible for training and directing subordinates engaged in dispatching duties, while the Airport Communications Supervisor performs more complex and higher level duties and oversees the daily functions of the work of the unit.

Supervision Exercised

Supervises subordinate staff.

Examples of Important and Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

  1. Supervises Senior Airport Communications Dispatchers and other subordinate staff and oversees the daily operations of a 24/7 section engaged in public safety communication, dispatch services and customer service.
  2. Maintains radios, public address system and other communication equipment; directs the testing of the Airport Central Alarm System; monitors elevator, garage, fire and parking-lot hold-up alarm systems.
  3. As assigned, represents the airport department in presenting, amplifying upon and proposing solutions for design changes or additions to the communication system; prepares initial drafts of specifications for new communication equipment.
  4. Develops and administers training programs, standard operating procedures, and other related programs to meet the organizational goals and objectives; prepares and conducts performance evaluations; recommends corrective or disciplinary actions.
  5. Oversees the maintenance of records and statistics of all emergencies; maintains confidentiality of information received; prepares, presents, and maintains departmental reports and records; conducts and directs investigations of alleged complaints related to staff and documents findings.
  6. Assists in the preparation and planning of the budget requirements for communications section; attends meeting and or trainings and works on special projects.
  7. May drive a vehicle in the event of mobilization and evacuation to transport personnel and equipment to the backup site.

Knowledge, Skills and Abilities

Knowledge of: procedures used in the operation of a public safety communications center including technical equipment; organizational structure and functions of the units and divisions of the Police Department, EMS, and Fire Department; relevant regulations of the Federal Aviation Administration; major streets, areas, buildings and public facilities within San Francisco International Airport.

Ability or Skill to: supervise and direct the work of others including effectively training, leading, planning, setting goals, and evaluating the work and performance of subordinates; work under pressure and perform several tasks simultaneously; recall and retrieve facts, details and information; perceive, evaluate, understand, and react sensitively and appropriately to the feelings and needs of others; interact and work tactfully, professionally and courteously; exercise discretion, diplomacy and judgment when dealing with difficult situations; maintain an open and approachable manner; communicate effectively both orally and in writing; operate radio receivers, transmitters and other communications equipment; type and operate a computer data terminal at 35 wpm (net).

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination).

Experience:
Four (4) years of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center including two (2) years of supervisory experience equivalent to class 9203 Senior Airport Communications Dispatcher.

License and Certification:
Possession and maintenance of a valid POST (Peace Officers Standards and Training) and a valid State Motor Vehicle Operator's License.

Substitution:
Completion of a twelve (12) months program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for one (1) year of the required work experience.

Notes

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES
From: 9203 Senior Airport Communications Operator

ORIGINATION DATE:

 

AMENDED DATE:

08/24/1970; 05/24/21

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

Business unit(s):

COMMN

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 9204; EST: 1/1/1900; REV: 5/24/2021;