City and County of San Francisco

Under general direction, is responsible for the investigation of personal injury and property damage claims involving city vehicles and utilities installations and equipment; negotiates the settlement of such claims within prescribed limits; assigns and supervises the activities of subordinate investigators engaged in such work; and performs related duties as required. Requires considerable responsibility for: interpreting and enforcing established policies and procedures relative to the investigation and settlement of personal injury and property damage claims for or against the city; making continuing important contacts with other departmental personnel, outside agencies and organizations and the general public relative to the investigation and settlement of claims; preparing, checking and reviewing detailed and important investigative reports and records in connection with investigative activities.

1. Assigns, supervises and reviews the work of subordinate investigators; reviews accident reports to assure that all witnesses have been interviewed and all phases of investigation have been properly completed; personally negotiates the settlement of involved claims within prescribed limits.

2. Prepares and compiles detailed reports of all investigations made; prepares legal documents for the approval of management and city legal personnel in connection with the settlement of damage claims.

3. Confers with attorneys, doctors, insurance adjusters and other qualified experts in obtaining specialized professional or technical reports for use in settling claims; negotiates with attorneys and others in effecting settlement of claims and determining the extent of liability; may call upon the services of professional or technical personnel to aid in investigation of claims; attends court sessions and testifies for the department when necessary.

4. Investigates miscellaneous complaints involving existent or potential property damage involving departmental property.

5. In the water department, may be assigned the responsibility for the collection of all outstanding debts due the department involving damage claims and delinquent payments on land leases and revocable permits,

Requires comprehensive knowledge of: departmental rules, regulations and existing laws, ordinances and codes applicable to personal injury and property damage claims processing; legal terminology and court procedure; utility installations, vehicles, equipment, facilities and their uses.

Requires considerable ability to: collect and analyze information relating to accident and property damage claims and make sound recommendations for their-settlement; meet and deal effectively with the general public and handle delicate public relations problems with considerable tact; prepare accurate and factual investigative reports and maintain related records.

Requires completion of high school, supplemented by at least six years of progressively responsible personal injury and property damage claims investigating experience, including two years of responsible supervisory experience; or an equivalent combination of training and experience.

Requires possession of a valid state motor vehicle operator's license.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.