City and County of San Francisco

Transit Manager III (#9142)

$64.94-$78.98 Hourly / $11,256.00-$13,689.00 Monthly / $135,070.00-$164,268.00 Yearly


Definition

Under administrative direction, directs, coordinates and monitors transit activities in field operations, training, field support, or scheduling; plans and organizes functional work programs and is responsible for implementing and coordinating such programs through subordinate transit personnel; represents higher level management at meetings and conferences; and performs related duties as required.

Distinguishing Features

Positions in this class represent the highest level in the Transit Manager series. Incumbents in this class function as full management generalists and report to a Deputy General Manager of the Municipal Railway. This class is responsible for managing several transit divisions or a group of functionally related work units. The Transit Manager II level is distinguished from this class by its responsibility for a single functional work unit or a division.

Examples of Important and Essential Duties

Field Operations Manager

1. Manages the system wide delivery of transit services, including the development of methods and procedures to maximize service reliability; respond to and corrects service disruptions; coordinates service delivery throughout all areas of the city; coordinates field services and central communications.
2. Develops and implements a system of team building in field operations, regular operator performance evaluations and coordinated response to operator problems.

Field Support Manager

1. Manages the coordination, assignment and effective utilization of transit operators; directs, through subordinate managers, the dispatch of transit vehicles and personnel according to standard service plan.
2. Conducts Step III grievance hearings; develops management policies and procedures for the conduct of fair operator disciplinary hearings; develops cooperative relationships with employee representatives; develops and provides on-going maintenance of a wide variety of operational records and reports.

Training Director

1. Manages a comprehensive program of technical transit operations training and employee development including new employee training in vehicle operation, safety, operating policies, and passenger relations; directs specialized training for supervisory and support staff in safety, dispatching, line management and station operations; coordinates training activities with all units of the department.
2. Develops and implements systems for accident analysis, the identification of training needs to impact accident rate, and the design and conduct of specialized safety training programs and operator counseling, support and retraining; reviews and selects training proposals submitted by contractors and administers contracts and authorizes payment.

Schedules Manager

1. Manages the preparation, modification and on-going analysis of system wide transit service schedules; directs the implementation of computerized run-cutting and scheduling systems.
2. Develops and implements a comprehensive system of traffic, passenger, and schedule adherence data counting, recording, summarizing, and analysis; utilizes data to adjust route structure, service hours, frequency and interconnections.

Special Assignments

May be assigned to a special project or other task not specifically listed in the above examples of duties, provided that the assignment is consistent with the level of responsibility of Transit Manager III.

Knowledge, Skills and Abilities

Requires a thorough knowledge of: Public transit operations; operational differences between various transit modes; municipal railway operating policies, rules, regulations, scheduling methods; employee training methods; requires good knowledge of transit communication systems; employee relations practices and collective bargaining agreements; city budgetary methods.

Requires considerable ability to: Plan, organize and coordinate a variety of complex transit activities; analyze, interpret and solve difficult administrative problems; establish rules and procedures for fair and impartial hearings; plan, organize and conduct a training program for transit personnel; deal courteously and effectively with the general public, other division heads, and representatives of private and public agencies; review and approve complex operational reports.

Experience and Training

Requires completion of a university or college with a baccalaureate degree in transportation, occupational safety, business administration, or a closely related field and seven years of related work experience including at least two years at the level of a Transit Manager II, or an equivalent combination of training and experience.

License or Certificate

Some assignments require a valid state motor vehicle operator's license.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 9142; EST: 1/1/1900; REV: 1/1/1900;