$33.79-$41.09 Hourly / $5,857.00-$7,122.00 Monthly / $70,278.00-$85,462.00 Yearly
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Directs and assists transit customers with transit information including, but not limited to, local and regional travel options for people with disabilities, programs offered to disabled customers, discount fare polices, regulations, and related policy.
2. Disseminates information to the public and public agencies about the Regional Transit Connection discount card program and RTC Clipper Card for persons with disabilities for use in Bay Area travel.
3. Receives complaints, commendations, and inquiries regarding RTC cards via telephone, in writing, and in person. Reviews records for lost, stolen, replacement and renewal cards, Interfaces with RTC Central Processor’s office to resolve card problems or issues, Routes issues to appropriate personnel for action.
4. Explains fare structure and assists RTC card holders on Clipper Card functions and use, including information regarding loading products onto RTC card, setting automated features, transferring value from one card to another, checking card value from a card reader, and using the card on Bay Area transit.
5. Reviews and determines eligibility and processes applications for the RTC program. Enters customer information into regional database. Verifies customer identity. Takes ID photographs. Collects fee payments.
Knowledge of: transit regulations and policies; rules, regulations and policy of the SFMTA, RTC and clipper including how to access information from appropriate databases such as the Regional Transit Database in order to retrieve and relay information.
Ability to: serve transit customers and the public courteously, effectively and tactfully; speak in a clear, concise, organized, and understandable manner; follow oral and written instructions from managers and supervisors.