City and County of San Francisco

Under general direction, supervises through subordinate supervisory personnel activities of the fare collections operation.  Manages the supervision and scheduling of collection, safeguarding, and transportation of transit fare revenue; the supervision of processing, balancing, reconciliation, accounting and depositing of revenue; the supervision of the sale, distribution and collection of revenue from ticket and pass sales, and the preparation of accounting and other reports. Performs other related duties as required.

The 9117 Senior Fare Collections Receiver is the second-level supervisory job code in the Fare Collections Receiver series.  It is distinguished from the 9116 Senior Fare Collections Receiver in that the latter is the first-line supervisory position responsible for the immediate supervision of the activities of the fare collections operation.

Incumbents in this job code supervise the activities of the different units of the revenue section.

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises the handling of all revenue collection which includes supervision of the activities of personnel involved in fare collections and the distribution, collection, accounting, inventory, encoding, processing and deposit of revenue for MUNI fare media; includes operating/driving department vehicles to various locations in the course of supervising the fare collections operation; managing MUNI lost and found.

2. Develops and establishes procedures for the security of large amounts of money and the safe transport of transit fare collection vaults; includes assuring security of keys for a specific section and controlling the issuance of all keys.

3. Identifies malfunctioning fare boxes and revenue vaults; investigates incidents pertaining to defective fare boxes, fare gates, ticket vendor machines and change machines; makes recommendations for repair and prepares timely reports regarding the same; includes making minor adjustments to fare collection equipment, using various tools and machinery.

4. Schedules fare collections, weekly personnel coverage, and regular inventory of such items as keys, tickets, and tokens.

5. Creates, prepares, reviews and analyzes computerized and manual accounting reports, daily reports, reports of injuries/unusual circumstances regarding employees or suspicious incidents surrounding revenue activities.

6. Monitors the budget, including overtime usage and requirements, vehicle usage and requirements, equipment needs and usage.

7. Supervises assigned staff, completes and submits employee performance evaluations on schedule, oversees and assures proper training of new personnel in unit procedure and use of equipment, and preparation of payroll reports.

8. Maintains liaison with personnel from other offices, departments, contractors, vendors and the general public.

9. Operate/drive department vehicles to various locations in the course of supervising the fare collections operation.

10. Investigate incidents pertaining to defective fare boxes, fare gates, TVM’s and change machines.  Make recommendations and reports regarding same, in a timely manner and refer to appropriate repair departments.

11. Performs related duties as assigned.

Knowledge of: cash handling and balancing processes and procedures, and related security measures; developing, implementing and enforcing policies and procedures; accounting procedures including math and computation functions involved in revenue accounting; interpretation and enforcement of departmental rules and regulations; methods and procedures used in various fare collections systems in light rail vehicles, cable cars, trolleys and buses. 

Skill to: effectively establish and promote positive relationships with staff, other departments or divisions, vendors, and the general public; promote diversity in interactions with others; establish rapport; exercise tact, self-restraint and persuasion in dealing with a variety of people; maintain a professional manner and demeanor; establish and achieve performance goals; positively and effectively deal with pressure. 

Ability to: schedule, train, and review employees' work performance; structure/encourage a professional work environment, motivate employees to maximum performance, create, prepare, write, and analyze clear and concise manual and computerized reports; read and comprehend written documents; speak directly, clearly, and courteously; listen with comprehension and follow oral/verbal instruction; lift and carry revenue containers weighing up to 75 pounds; and drive/operate a variety of vehicles involved in the fare collections operation.

Three (3) years of verifiable full-time supervisory experience (within the last five (5) years) in the daily collection, processing and balancing of large amounts of funds (averaging at least $25,000 per day); OR  

Three (3) years of experience equivalent to a 9116 Senior Fare Collections Receiver classification with the City & County of San Francisco; AND  

Possession of a valid High School Diploma, GED or California High School Proficiency Certificate; AND  

Ability to lift and carry revenue containers weighing up to 75 pounds.

Possession of a valid Class C driver's license.

Nature of work requires working in a 24-hours-a-day/7-days-a-week, indoor/outdoor operation with rotating, holiday, and/or weekend shifts.  There are three different units of the revenue section and, based on the work assignment, incumbents will be required to work outdoors in inclement weather; lift and carry revenue containers weighing up to 75 pounds; may be exposed to high noise levels, dust and diesel fumes.  Must drive a variety of vehicles involved in the collection and transport of revenue from various locations; be bondable.

Amended: 3/31/2015

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.