City and County of San Francisco

Public Safety Communications Supervisor (#8239)

$51.89-$63.04 Hourly / $8,994.00-$10,927.00 Monthly / $107,926.00-$131,118.00 Yearly


Definition

Under direction, supervises a group of employees engaged in the telecommunication dispatch of public safety personnel and equipment; allocates work assignments, evaluates effectiveness of subordinates, and acts as office supervisor when required; trains new personnel; assists subordinate personnel in the performance of their duties and performs the duties of a Public Safety Communications Dispatcher as circumstances warrant; checks on the condition of radio and computer terminal equipment used and reports on the need for repairs; and performs related duties as required.

Distinguishing Features

The 8239 Public Safety Communications Supervisor class acts as the first-line supervisor to a group of 8238 Public Safety Communications Dispatchers and is responsible for training and directing subordinates engaged in dispatching duties and maintaining continuous high quality performance under stressful and emergency situations. This class is distinguished from the next lower class 8238 Public Safety Communications Dispatcher in that it is a working supervisor, thoroughly experienced in the operation of a two-way voice radio and other computer-assisted dispatching equipment and functions. This class is further distinguished from class 8240 Public Safety Communications Coordinator in that the latter ensures proper and efficient operation of the Division of Emergency Communications and is responsible for coordinating the response of multiple emergency services.

Supervision Exercised

Supervises 8238 Public Safety Communication Dispatchers.

Examples of Important and Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

  1. As a working supervisor, operates a radio-microphone control position in communicating with a number of mobile radio units and dispatching mobile public safety equipment and personnel to specific locations.
  2. Trains new employees in all aspects of computer-assisted dispatch functions; police, fire and emergency medical services (EMS) department rules and regulations; Federal Communications Commission regulations; knowledge of major streets, highways and public buildings.
  3. Establishes performance standards for subordinates; evaluates performance.
  4. Assists in the assignment of work schedules, rest and meal periods to assure constant coverage of positions.
  5. Prepares reports and records of shift activities; reports needed repair of equipment used in the performance of telecommunications duties.
  6. Receives reports on fires, critical incidents and other major emergencies and pursues proper course of action; coordinates dispatching of multiple emergency services.
  7. Assembles statistical data and prepares operational summaries as required; prepares and maintains operations manuals.

Knowledge, Skills and Abilities

Knowledge of: Thorough knowledge of: the techniques, procedures and methods used in the operation of a public safety communications center; rules, regulations and procedures of the department as related to dispatch functions; knowledge of the principles and practices of supervision; general knowledge of relevant regulations of the Federal Communications Commission, and of the geography of the City.

Ability or Skill to: Impart required knowledge and skills to subordinates; operates back-up systems when necessary, reason clearly and think and act quickly in emergencies; analyze situations accurately and adopt an effective course of action; Operate radio receivers, transmitters and other communications equipment; and operate a computer terminal at 40 words per minute (net).

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
High school diploma or equivalent (GED or High School Proficiency Examination).

Experience:
Five (5) years of public safety dispatch experience using computer aided dispatch systems in a primary Public Safety Answering Point (PSAP) or 911 Center in a large metropolitan area. Experience must be within the last ten (10) years, and include a minimum of four (4) years in the field of law enforcement dispatch, six (6) months in fire dispatch and six (6) months in EMS dispatch.

License and Certification:
Possession and maintenance of a valid POST (Peace Officers Standards and Training) Basic Dispatch certificate.
Possession of or ability to obtain within six (6) months after successful completion of the Department of Emergency Management training program:

  1. Cardiopulmonary Resuscitation (CPR) certificate;
  2. Emergency Medical Dispatcher (EMD) certificate issued by the National Academy of
    Emergency Medical Dispatch;
  3. Emergency Fire Dispatcher (EFD) certificate issued by the National Academy of Emergency Fire Dispatch.

Substitution:

Notes

SUPPLEMENTAL INFORMATION

 

PROMOTIVE LINES

To: 8240 Public Safety Communication Coordinator

From: 8238 Public Safety Communication Dispatcher

ORIGINATION DATE:

02/20/1979

AMENDED DATE:

02/09/1987; 05/12/10; 11/16/10; 03/20/12; 11/16/17; 07/25/19

REASON FOR AMENDMENT:

To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.

Business unit(s):

COMMN

 

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 8239; EST: 2/20/1979; REV: 11/16/2017;