City and County of San Francisco

Under supervision, assists clients in completing applications for victim of crime compensation; makes initial and continuing verifications in order to recommend approval or denial of compensation claims; makes appropriate referrals to victim/witness investigative staff and performs related duties as required.

Positions in this class perform routine verification and reporting duties in regards to carrying out well-defined rules and regulations of the State Board of Control - Victim of Crime Program. This class is distinguished from the Victim/Witness Investigative series in that the latter is responsible for a broad range of investigative activities requiring a considerable degree of independent judgment.

"The class specifications shall be descriptive of the class and shall not be considered as a restriction on the assignment of duties not specifically listed." (CSC Rule 7)

1. Interviews applicants for victim compensation in the offices of the Victim/Witness Assistance Program, in their homes or in institutions for the purpose of verifying their eligibility for compensation; assists clients in completing required applications; aids in resolving inconsistencies or omissions of required information by helping client contact appropriate sources of information and by making contacts on behalf of the client.

2. Reviews application forms for completeness and consistency; applies State Board of Control guidelines for verifying victim compensation claims; identifies other sources of compensation; computes client losses; composes report on verification of initial client claim; compiles documentation supporting client eligibility and net financial loss; makes recommendations to deny claims or to submit them to the State Board of Control.

3. Conducts periodic review of claims as required by program regulations; makes mail, telephone, or personal contact with clients securing necessary documentation to continue clients' claims; computes and recommends amount of additional claims; composes report and compiles supplemental claims; submits claims to the State Board of Control.

4. Records information necessary for individual case records and case workload; prepares and maintains records relating to eligibility and amount of compensation; refers clients in need of services to members of victim/witness investigative staff on the basis of observation of client, of needs expressed orally, on the application form, or on supporting documentation.

Requires Knowledge of: clerical and office procedures; general provisions of rules and laws pertaining to victim compensation administration; familiarity with the criminal justice system and with indemnification programs and policies.

Requires skill and ability to: interview applicants for compensation and obtain confidential information relative to personal, family, financial, medical, legal or other circumstances of client; evaluate such data and apply pertinent laws and provisions in order to make appropriate eligibility recommendations; perform accurate computations on the amount of compensation; interpret laws and rules to public and clients; communicate effectively orally and in writing; deal sensitively and tactfully with the general public and clients.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.