City and County of San Francisco

Under general supervision, is responsible for planning the scheduling, maintenance and review of repairs of rubber tire vehicles at the San Francisco Municipal Railway Transportation Agency (SFMTA). The Maintenance Controller works in a coordinative capacity, identifying repair needs and evaluating maintenance needs on a fleet-wide basis, as well as focusing on the needs of individual vehicles.  Performs related duties as required.

This class is distinguished from Job Code 7241 Senior Maintenance Controller, in that the latter is responsible for supervising the work of all Maintenance Controllers, and for prioritizing and scheduling fleet-wide maintenance assignments.

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According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Assesses maintenance staffing, equipment availability, maintenance and repair needs, to achieve departmental service mandates and goals.

2. Maintains continuing awareness of maintenance and repair needs, using a variety of sources including computer reports, written data, files, parts availability, logs and rubber tire vehicle records, in order to analyze, plan, and schedule fleet repairs and preventive maintenance.

3. Schedules and dispatches personnel to specific duties and tasks related to maintenance/repair of equipment and rubber tire vehicles, in conjunction with other personnel to ensure that all maintenance and repairs are completed as scheduled.

4. Tracks coach status and vehicle location, and coordinates the movement or placement of vehicles for repair, in order to assign vehicles to the appropriate repair section and determine priority of repair.

5.  Receives and logs road call requests, and dispatches service personnel on road calls; acts as liaison between Maintenance and Central Control to ensure that all road call requests are properly responded to in a timely manner.

6. Reviews work orders, warranty forms, and outside contract invoices, to coordinate maintenance activities with other departmental personnel, outside vendors, contractors, etc., so that all available resources are effectively utilized; includes driving between department locations to coordinate maintenance and repair activities.

7. Reads, analyzes, edits, and interprets maintenance source documents, computer printouts and various reports to determine if potential or widespread defects exist in the equipment or vehicles, and schedules preventive maintenance.

8.  Inputs and retrieves data, creates and works with spreadsheets, generates written reports/schedules pertaining to the emergency repair/routine maintenance and repair of vehicles, etc. in order to document information/keep accurate records related to job/unit activities.

9.  Performs basic statistical and mathematical computations, using calculators and/or computers; includes addition, subtraction, multiplication, division, averages, and ratios, in order to correctly monitor the performance of staff, equipment and vehicles.

10.  Interacts/communicates with contractors, vendors, and other departmental/City personnel in order to provide/receive information, carry out job-related activities and meet department goals; includes driving between departmental locations to coordinate maintenance and repair activities.

Knowledge of:  the elements necessary to effectively plan, assign and schedule vehicle/equipment repair and maintenance; the equipment, parts, personnel and time needed to service/repair various rubber tire vehicles, and the capabilities of various maintenance shops; how to interpret warranties and contact vendors/ contractors. 

Skills in: interacting with people in a manner that demonstrates concern for the individual and sensitivity to personal differences and feelings; establishing rapport; exercising tact and persuasion in dealing with co-workers, contractors, consultants, other departmental/City personnel; maintaining a professional manner and demeanor; effectively dealing with pressure and not letting it negatively impact performance; speaking in a precise, courteous and understandable manner, giving and receiving clear and concise information,  instructions and directions to a variety of people; using appropriate terminology when speaking about technical matters; listening with understanding/comprehension; writing clearly and effectively; documenting all relevant information related to job activities; maintaining accurate records of unit activities; reading, comprehending and interpreting documents, warranties, invoices, contracts, etc.; performing basic arithmetic and statistical functions, in order to correctly evaluate the performance of staff, equipment and vehicles; working with and/or creating mathematical spreadsheets, creating related files, generating statistical reports on the computer; inputting and retrieving data, creating and/or working with spreadsheets using formulas, and preparing/generating reports and daily production schedules.

Ability to: analyze, which includes perceiving patterns in maintenance repair needs or identifying unusual activities, correlating facts into a logical sequence and making logical decisions, recognizing relationships between multiple factors and knowing what types of action are appropriate to resolve specific problems or to expedite situations to accomplish assigned goals; to plan and organize, which includes identifying and establishing priorities, projecting long range goals, activities and timetables for specific maintenance or repair projects, scheduling and coordinating tasks, resources and/or events in a logical manner in order to maximize use; anticipating problems and their consequences and proposing alternate courses of action, modifying project timetables and activities while adhering to established standards, meeting goals and timetables, and promoting efficiency; this includes the ability to coordinate/plan/assign/prioritize the work of mechanics, automotive service workers and other related personnel; and to drive between department locations, in case of emergency and for other department purposes.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Four (4) years of fulltime verifiable journey-level experience in the maintenance and repair of vehicles (automotive/rubber tire/fleet) of which one (1) year must be in fleet control operations.

SUPPLEMENTAL INFORMATION
Nature of work:  Incumbents work in a 24 hours a day/7 days a week operation, with rotating, holiday and/or weekend shifts.  This may involve exposure to noisy conditions, fumes, smoke, and airborne particles.  May be subject to stand-by duties and mandatory overtime as assigned on a 24 hour per day basis.

Some positions may require possession of a valid driver license.

PROMOTIVE LINES

To:  7241 Senior Maintenance Controller

From:  7340 Maintenance Controller

ORIGINATION DATE:  4/9/1984

AMENDED DATE:  9/22/2000; 10/22/2014

REASON FOR AMENDMENT     To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code.

 

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.