City and County of San Francisco

Under direction, supervises related subordinate personnel in the installation, repair, replacement, maintenance and termination of city owned fiber and wire communication systems and equipment.

The 7275 Telecommunications Technician Supervisor is a supervisory class focusing on direct supervision and performing the more complex work of the unit. This class is distinguished from Class 7308 Cable Splicer in that the latter performs skilled cable repair and troubleshooting tasks but does not perform supervisory duties.

Supervises subordinate cable splicer, and communication help desk personnel.

According to Civil Service Commission Rule 9, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

1. Plans, assigns and supervises the work of subordinate personnel engaged in the installation, repair, replacement, maintenance and termination of city owned fiber and wire communication systems and equipment; visits job sites, inspects work in progress and upon completion to assure compliance with job requirements.

2. Estimates cost of voice and data installations, determines size of job, labor and materials needed.

3. Requisitions materials for inside wiring job assignments to purchasing department by filling out required documents following the requisitioning procedures.

4. Supervises subordinate personnel including recruiting, training and evaluating performance of subordinate personnel according to job requirement standards and general discipline guidelines.

5. Supervises telecommunication help desk by prioritizing trouble reporting and providing guidelines/responding to complaints and inquiries of malfunctioning equipment from internal staff, department heads, and outside agencies.

6. Prepares project status and performance measurements reports, correspondence and related documents using computer software such as word processing and spreadsheets.

7. Supervises subordinate personnel troubleshooting complex problems by testing, diagnosing and repairing malfunctioning communication system and equipment, enforcing existing methods and procedures.

8. Plans and conducts safety training meetings to ensure safe utilization of tools and equipment by subordinate personnel following safety codes and guidelines.

9. Performs other duties as required.

Knowledge of: cable splicing methods and techniques, and voice and data communication systems necessary to install and maintain communication systems; safety regulations related to telecommunications installations.

Skill and Ability to: apply electrical theory to troubleshoot problems in cable systems; assign, inspect and supervise the work of subordinate workers; recruit, train and evaluate performance of subordinate personnel according to job standards; establish and maintain effective oral communication with managers, other supervisors, subordinates, peers, representatives of other agencies and the general public; record and report work accomplished and time expended, maintain records, and prepare correspondence; use computer software to prepare correspondence and spreadsheets; and interact tactfully and effectively with other personnel, representatives of other city departments and the public.

1. Six (6) years verifiable experience in the telecommunications industry as a Cable Splicer, Telecommunications Technician or Private Branch Exchange (PBX) Technician; AND 2. Possession of a current valid driver license (to be presented at time of examination).

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.