City and County of San Francisco

Under general supervision, performs a variety of technical duties to advise and assist veterans and their dependents in obtaining rights, benefits, and services.

4232 Veterans Claims Representative is distinguished from 4233 Veterans Claims Representative Supervisor in that the former does not have supervisory responsibility. 4232 Veterans Claims Representative is distinguished from 4230 Estate Investigator in that the latter is responsible for investigative work in connection with the locating, inventory and preservation of assets of estates coming under the jurisdiction of the public administrator.

May serve as lead worker over clerical and technical personnel.

1. Interprets and advises veterans and their dependents in obtaining local, state and federal benefits, establishing rights related to filing claims for benefits such as pensions, compensation, insurance, rehabilitation, education, hospitalization, medical care, and burial, and in presenting evidence to prove veteran’s disabilities.

2. Gathers evidence, makes assessments on veterans’ and their dependents' needs to determine and initiate appropriate service plans.

3. Secures documentary evidence such as military, medical, birth, marriage and divorce records, and other required legal documents for veterans and their dependents.

4. Advises veterans and/or their dependents of their rights on benefits conferred by federal, state, and local legislation including educational, vocational training, medical, financial services and other benefits.

5. Advises veterans and their dependents of the provisions of the applicable federal, state and local laws and regulations and researches, reviews, and explains legislative actions and regulatory changes.

6. Prepares and completes appeals in cases where claims are denied.

7. Makes referrals to state, federal, and community-based programs for services and other resources.

8. Conducts hospital and home calls for individual clients.

9. Provides outreach and services to homeless veterans and veterans with disabilities.

10. Prepares correspondence to other agencies or clients regarding claims or benefits, and also as related to denials or appeals.

Knowledge of: Veteran’s program and benefits guidelines and processes; US Department of Veterans Affairs (VA) claim process; claims and appeals practices and procedures; provisions of Federal, State and local legislation, rules or regulations relating to all veterans entitlement programs; Code of Federal Regulations and Veteran Benefits Manual, and the types of benefits available to veterans; interviewing techniques; outreach and community development skills; conducting research and gathering data; computer proficiency.

Ability and Skill to:Interpret laws, rules and regulations concerning the rights and benefits of veterans and their dependents, and counsel clients accordingly; communicate effectively with others; work with a diverse population.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Experience:

Four (4) years of experience working in a federal, state, county, non-profit, or similar environment directly interviewing, counseling and assisting veterans and veterans’ dependents identify and obtain available benefits, AND the obtainment of the accreditation by the California Department of Veteran Affairs, pursuant to Title 38, code of Federal Regulations, 14.629 within six (6) months of employment.

License and Certification:

Accreditation by the California Department of Veteran Affairs (pursuant to Title 38, code of Federal Regulations, 14.629) must be obtained within six (6) months of employment.

Substitution:

Accreditation by the California Department of Veterans Affairs (pursuant to Title 38, code of Federal Regulations, 14.629) at the time of application may substitute for up to one (1) year of the required experience.

SUPPLEMENTAL INFORMATION

PROMOTIVE LINES
To: 4232 Veterans Claims Representative Supervisor

ORIGINATION DATE: 05/21/2018

BUSINESS UNITS: COMMN

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.