City and County of San Francisco

Address Fraud Investigator,SFUSD (#2963)

$0.00-$0.00 Hourly / $0.00-$0.00 Monthly / $0.00-$0.00 Yearly


Definition

Under general supervision, manages and conducts address verification checks for new SFUSD student applicants, transitioning and randomly-selected students; manages an on-going investigative caseload related to verifying or disputing residency claims for the purpose of school enrollment; and assists in the development and/or maintenance of an investigative case management program. 

Distinguishing Features

This classification is specific to the San Francisco Unified School District (SFUSD) because of the nature of the work which is investigating school-related issues.

Supervision Exercised

SUPERVISION EXERCISED: This class does not supervise other professional employees, but may coordinate the work of clerical/technical personnel.

Examples of Important and Essential Duties

1. Manages an investigative caseload.  Notifies parents/guardians of the opening of an investigation, and investigation results; assigns case numbers; documents and tracks actions taken; ensures documentation is on file; maintains summary notes; monitors and responds to hotline messages; produces reports as required; and identifies follow-up actions as appropriate.

2. Coordinates and conducts the preliminary verification process through Internet searches, property ownership records, phone number listings, and other public records.

3. Coordinates and conducts field investigations through personal calls, interviews, school and home visits, professional surveillance, and attendance record checking.  Randomly checks transitioning students’ addresses, and verifies their change of address claims.

4. Gathers and analyzes data; and determines the standard of evidence for reasonable suspicion and probable cause.

5. Collects, compiles, preserves, and analyzes evidence; and prepares written reports for follow-up and notification letters.

6. Acts as liaison with SFUSD’s Legal Office, District Attorney, or City Attorney; prepares and engages in additional investigative action as needed; pursues criminal or civil prosecution or punitive damages, as appropriate; and establishes partnerships with City agencies, and residential utility and service providers to verify address claims.

7. Conducts trainings related to address fraud investigations for staff.

Knowledge, Skills and Abilities

Knowledge of: modern investigative techniques related to address verification strategies including but not limited to: reviewing documentation; accessing public records; conducting Internet searches; coordinating and conducting field investigations; ensuring confidentiality and taking safety precautions in investigations; familiarity with documentation standards, and rules of evidence to verify or dispute address claims. 

Skill in: managing, tracking, and monitoring a large caseload; gathering and analyzing data; interviewing witnesses; verifying or disputing facts with supporting documentation; facilitating fact-finding and follow-up on a caseload; identifying and coordinating field investigations including the use of covert photography, video, and other surveillance equipment.

Ability to:  develop strong working relationships and communicate effectively with subordinates, the public, supervisors, and collaborative partners (SFUSD’s Legal Office, District Attorney, City Attorney, and other agencies).  Review, identify, and evaluate facts for “reasonable suspicion”.  Effectively identify appropriate verification, or dispute of address claims. Apply interviewing and truth-verification techniques and strategies.  Produce accurate and precise written reports, summaries of cases, and comprehensive reports of complex cases.  Articulate clear testimony as-needed.  Organize and track field investigations.  Conduct trainings to support efforts in surveillance, investigative skill development, and verification techniques

Experience and Training

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e. special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Possession of a baccalaureate degree from an accredited college or university. AND  

One (1) year experience in investigative work.

Substitution: Equivalent combination of education and experience on a year-for-year basis (30 semester units equal 45 quarter units equals one year

 

License or Certificate

Possession of valid driver's license.

Notes

Origination: 1/3/11

CLASS: 2963; EST: 1/3/2011; REV: ;