$28.18-$43.29 Hourly / $4,884.00-$7,503.00 Monthly / $58,604.00-$90,038.00 Yearly
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Schedule and interview clients in the offices of the Human Services Agency, in the client’s home, or various institutions.
2. Explain eligibility programs, qualification standards, policy and procedure to clients; assist clients in completion of applications, forms and reports when necessary; review and evaluate applications for completeness and accuracy; prepare client budget to determine eligibility.
3. Apply legal criteria to determine eligibility; provide recommendations regarding financial eligibility for assistance programs; determine eligibility and grant amount according to established policies and procedures; review and determine re-certification.
4. Prepare case records related to client eligibility information and financial assistance received; update case records; submit required reports.
5. Investigate statements and information received from applicant through the use of telephone or written verifications.
6. Investigate and resolve client problems involving non-receipt of benefits.
7. Review cases with supervisor in assessing the quality of the eligibility determination process and procedure.
8. Compose and prepare correspondence to clients, references, and State agencies; gather statistical data and prepare reports as required.
9. Answer questions and provide information to clients and the general public regarding assigned program area.
10. Refer clients in need of case work services to members of social service staff; may provide limited referrals to resources within the community on matters related to income maintenance; refer clients to appropriate agencies according to established procedures.
11. Perform related duties as required.
Knowledge of: Basic interviewing and investigative skills and techniques; office procedures, methods and computer equipment; and basic mathematics.
Ability to: Learn departmental programs, policies, procedures and terminology; learn principles and procedures of record keeping; learn to interpret and apply pertinent Federal, State, local and departmental laws, rules, regulations, policies and procedures regarding assigned program; learn to plan, organize and prioritize caseload; learn to interview applicants for public assistance and obtain confidential information relative to personal, family, financial, medical or other circumstances of client relating to eligibility; learn to evaluate data and provide recommendations on eligibility of client; maintain accurate records and meet program deadlines; operate a computer terminal and standard office machines; make accurate mathematical computations; type and enter data at a speed necessary for successful job performance; effectively communicate with and elicit information from clients in difficult situations;;interact and communicate with people from a wide range or cultures; communicate clearly and concisely, both orally and in writing; establish and maintain cooperative working relationships with those contacted in the course of work; learn services offered by related agencies; deal with the general public in a courteous manner; handle difficult situations, maintain confidentiality, be empathetic and demonstrate interpersonal skills and empathy in the course of work.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Sixty (60) semester units or ninety (90) quarter units from an accredited college or university OR
1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR
2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans benefits.
License and Certification: None
Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1.