City and County of San Francisco

Health Worker I (#2585)

$25.39-$30.84 Hourly / $4,401.00-$5,345.00 Monthly / $52,806.00-$64,142.00 Yearly


Under the close supervision and guidance of health professionals and paraprofessionals performs a wide variety of well-defined duties designed to aid and encourage members of the community to utilize Health Department services; and performs related duties as required.

Distinguishing Features

This is the first level in the Health Service Career Ladder. The Health Worker I is expected to interpret community social, political, and cultural patterns to other program staff; must be able to communicate effectively with community residents as well as program staff.

Supervision Exercised


Examples of Important and Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

  1. Participates in an intensive training program in order to become familiar with community resources; provides general advice to patients and others regarding available services; provides assistance to patients in utilizing available health and community resources.
  2. Receives, signs-in and routes patients reporting for treatment or other assistance at program facilities; sets up and cleans up after clinics and other meetings; maintains needed supplies; may collect patient specimens for required lab tests.
  3. May provide language interpretation services for patients; may translate letters, pamphlets, booklets, films and other materials.
  4. Assists patients in making appointments for needed services; assists in guiding and processing patients through clinics, hospitals, and other facilities; visits patients and community residents at home or in hospitals to provide assistance and support.
  5. Performs routine clerical tasks related to maintaining records of the particular program in which involved.

Knowledge, Skills and Abilities

Knowledge of: The ethnic, economic and social factors affecting the residents of the neighborhood served by the health program.

Ability and Skill to: Speak, read and write English as well as the language predominant in the district served; communicate with the clients of the program; work effectively with professional and other staff members.


Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.




Six (6) months of verifiable experience , performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; ; performing pre-clinical examinations of vital statistics, such as measuring a patient’s weight, height, temperature and blood pressure.

License and Certification:


Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience.







AMENDED DATE: 3/31/15, 11/09/15

REASON FOR AMENDMENT: To accurately reflect the current tasks, knowledge, skills and abilities defined in the most recent job analysis conducted for this job code


Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 2585; EST: 12/18/1972; REV: 11/9/2015;