City and County of San Francisco

Services And Supply Assistant Supervisor (#1470)

$31.88-$38.71 Hourly / $5,525.00-$6,710.00 Monthly / $66,300.00-$80,522.00 Yearly


Definition

Under general supervision, assists in exercising responsibility for the administration and supervision of the activities and personnel of the services and supplies section, commercial division water department, including the processing of applications for new services, discontinuance of services, maintenance of related consumer services, files and records; and performs related duties as required.

Requires responsibility for carrying out and explaining existing methods and procedures; making regular contacts with consumers, consumer representatives, and others in furnishing or obtaining information and explaining specialized rules, regulations and procedures; requires supervisory responsibility for the preparation, checking and reviewing of important detailed consumer service records requiring a high degree of accuracy and completeness.

Examples of Important and Essential Duties

1. Assists in the general overall supervision of the services and supplies section, including water service inspectors, special inspectors, and field servicemen, as well as all regular office and clerical personnel; inspects completed work for accuracy, completeness and compliance with rules and regulations; reviews completed work orders from distribution division yard office prior to transmittal for billing and accounting purposes.

2. Determines locations and prepares orders for new water service installations based on contract awards in new subdivisions; determines required meter sizes for new service installations based on number and type of plumbing fixtures to be used on premises and in accordance with plumbing code requirements; checks map books, tap books and field books to obtain necessary information as to direction, measurements and location of meters and services for immediate emergency shutdown and repairs.

3. Provides information in response to inquiries from plumbers, contractors, realtors, consumers and others concerned in accordance with established operating procedures, records, rules and regulations and code requirements.

4. Receives telephone complaints concerning dirty water, breaks in service, no water, noisy meters, poor supplies, and other matter; takes necessary action to resolve each problem as situations may arise.

5. Determines necessity for and amount of deposit to be charged applicants for commercial services, considering such factors as past consumption, type of business, number of' fixtures and payment record.

6. Receives telephone, mail and over-the-counter applications for opening, discontinuing, Increasing, decreasing, or instilling new water services; changing billing addresses; and other related matters.

7. Refers to map books, meter read books, master consumer card. files and other records to determine present status of specific services, types of services, size of services, meter readings and water consumption; maps directions for established service taps and for new service taps and for location of premises and fixtures for specific service.

8. Writes orders for field servicemen and yard office concerning service turn-ons, closing bill meter readings, service shut-offs, meter sets and resets, new service and installations, service retaps, abandonment of service and other related matters.

Knowledge, Skills and Abilities

Requires considerable knowledge of: water department rules, regulations and rates; the water distribution system, various types of consumer services and related meter reading and billing procedures.

Requires ability to deal in a friendly and cooperative manner with individual consumers and the general public; assist in organizing and supervising the activities of an important organizational unit dealing with water consumers and services.

Experience and Training

Requires completion of high school, including or supplemented by commercial and business courses. Requires at least seven years of experience within the last ten years in various clerical, inspectional and commercial operations in the water department; or an equivalent combination of training and experience.

License or Certificate

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 1470; EST: 1/1/1900; REV: 1/1/1900;