City and County of San Francisco

Under general supervision, supervises, assigns, coordinates, and reviews the work assignments of transcription staff; monitors and maintains quality standards for transcribers; operates digital dictation system, personal computer, word processing programs, and electric or memory typewriters; interfaces with social workers, office managers, probation officers, physicians and other personnel; evaluates and transcribes various types of documents which includes the ability to hear and operate transcribing equipment.

The Senior Transcriber Typist is the supervisory class in the Transcriber Typist series and is distinguished from 1430 Transcriber Typist in that Transcriber Typists perform transcription work and are supervised by Senior Transcriber Typists.

Supervises a clerical pool of positions, including positions in class 1430.

According to Civil Service Commission Rule 9, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

1. Supervises assigned staff by handling work conflicts, scheduling, and minor personnel issues; and by evaluating work performance and output; provides training and instruction as needed.

2. Reviews the work assignments of transcription staff; assists in the production of reports or data by editing and clarifying transcription problems such as difficult dictation.

3. Transcribes various reports such as court documents, legal, medical and psychiatric reports or statistical reports by listening to dictated material on voice writer equipment or dictaphone tapes, and typing material using an electric or memory typewriter, word processor or DEC computer equipment in order to produce a printed document.

4. Types material from hand written document by using electric or memory typewriter, word processor or DEC computer; recognizes and uses proofreader marks in order to produce an accurate and legible document.

5. Operates digital dictation system, personal computers, word processing programs and electric or memory typewriter to produce various reports and data; performs complex word processing activities involving text editing, merging and the use of specialized fields.

6. Programs new material by keying data or sorting instructions onto a diskette or other memory component in order to have a permanent record of retrievable information.

7. Maintains a filing system by retrieving, deleting and updating material in order that the data will be kept accessible and current.

8. Interfaces with social workers, office managers, probation officers, physicians and other personnel to handle problems via telephone and in person; acts as departmental representative; ensures the smooth flow of work output in the department.

9. Requisitions and issues supplies for the department; establishes contracts for outside transcription equipment; coordinates and maintains contracts for office.

10. Interviews prospective employees to assist management in maintaining adequate departmental coverage and staffing as needed.

11. Performs related duties and responsibilities as assigned.

Knowledge of: basic word processing software applications on a personal computer, familiarity with various document format designs.

Ability to: hear and transcribe documents accurately from a dictating transcribing machine; assign, supervise and review the work of subordinate personnel; train new personnel; establish and maintain satisfactory working relationships with other employees and the public; proofread (recognize and use proofread marks) and edit hand written documents such as reports, data, or memoranda by utilizing standard grammar and proper usage; plan, formulate and execute policies relevant to a department in collaboration with management; monitor quality standards for the departmental staff, and follow complex instruction given orally or from written documents; maintain confidentiality by refraining from disclosing privileged information relating to various documents; work independently with minimum supervision so that assignments are completed in a timely manner; work amid numerous interruptions and meet urgent deadlines; speak clearly and distinctly, and express ideas and convey information in a concise and effective manner; listen to others attentively and with comprehension.

1. Two years of verifiable experience as a transcriber typist which must include one year of word processing experience; AND

2. Ability to type 60 wpm net; AND

3. Ability to transcribe accurately from a transcribing machine with no more than a 2% error rate.

Substitution: Satisfactory completion of at least 240 hours of a clerical training program may be substituted for six months of the required transcription experience.

Special Requirements:
Essential duties require the following physical skills and work environment: ability to hear and transcribe documents from a dictating transcribing machine.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.