City and County of San Francisco

IS Manager (#1071)

$71.61-$102.03 Hourly / $12,413.00-$17,684.00 Monthly / $148,954.00-$212,212.00 Yearly


Definition

Under administrative direction, is responsible for directing the information systems activities for a department, or major subdivision of a large department with a very complex and varied system, or a large, distinct and varied section of a major Information Systems unit with responsibilities for serving a number of City Departments and accountability to a number of Department Heads; manages information systems projects of a department through subordinates, or manages projects across departmental lines and/or manages major development projects; reconciles conflicting demands from various clients by applying available resources to achieve maximum client satisfaction.

Distinguishing Features

The IS Manager is the first of two levels in the IS director/manager series. It is distinguished from the IS Project Director by the higher complexity and scale of the units managed, the higher and more complex level of accountability, the higher numbers and levels of subordinates, and the criticality to the functioning of City business of the units and projects managed. IS Manager is distinguished from IS Director in that the latter is responsible for directing, through subordinates, the provision of information systems services to multiple departments and managing the largest and most complex information systems in the City. Work is accomplished within a broad framework, with sole authority and responsibility in a given functional area(s) of service.

Supervision Exercised

Most positions in this class manage supervisory, professional and technical staff, as well as consultants or contractors performing duties related to assigned projects. Some positions may manage subordinate managers in this classification.

Examples of Important and Essential Duties

According to Civil Service Commission Rule 9, the duties specified below are representative of the range of duties assigned to this class(es) and are not intended to be an inclusive list.

1. Direct day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the functioning of the City and County, ensuring business operations comply with standards and procedures; develop and implement unit goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary.

2. Assume full management of IS projects, system projects, systems and applications and/or data center operations; plan, staff and manage all phases of implementation for IS projects; establish projects to implement new information systems or enhance existing systems and monitor their progress; direct the design, development and implementation of new projects and applications; direct the analysis of current procedures and available technology; plan and manage projects to improve operations; establish hardware installation priorities and plans.

3. Manage projects: with multiple, highly complex applications; critical to functioning of City Business and affecting entire City, such as 911, Computer Aided Dispatch, Citywide payroll or accounting systems, human resources data and processes; involving the design and implementation of several Local Area Networks or a Wide Area Network.

4. Manage projects across sectional or departmental lines; make decisions on priorities, make compromises and build consensus among several clients with conflicting needs.

5. Organize and direct the work of subordinate staff through managers and supervisors, at levels up to and including Manager; direct the assessment of training needs, and the development, implementation and maintenance of information systems training activities and materials.

6. Direct preparation and administration of annual budget for IS, and monitor expenditures; negotiate and manage contracts including developing, monitoring and maintaining contracts for consultants and hardware/software vendors.

7. Develop and update information systems Master Plan and participate with other managers to develop strategic plans; implement the plan; analyze new mandates and regulations for department impact; change systems and procedures as necessary; advise departmental managers, board members and commissioners on the evaluation of communications strategies, hardware and software, and new products.

8. Manage the provision of technical support to users; review and provide guidance in various technical service requests and associated procurement issues.

9. Monitor and supervise maintenance of interface products and procedures between systems; ensure quality of data reporting; direct the development and implementation of audit procedures for automated data processing systems; direct the capacity planning function; may oversee the development of data center utilization measurement and reporting facilities.

10. Perform related duties and responsibilities, as required.

Knowledge, Skills and Abilities

Knowledge of: development and maintenance of Information Technology; technical, operational and programming problem solving analysis; computer languages; systems or network design; common operation systems and relational database systems; interactive or macro-based applications; multi-platform environments; job flow within a large scale data processing environment; project management techniques; techniques and practices of supervision.

Ability to: manage and direct a group of highly technical employees; provide conflict-resolution and consensus-building in order to meet the needs of several clients with conflicting needs; predict and plan for future events and make strategic and tactical decisions for the purpose of meeting IT goals for a department; communicate effectively orally to persuade, convince and train others; communicate effectively in writing to produce complex reports, instructions to subordinates and users, and for other purposes; exercise judgment, decisiveness and creativity; establish and maintain good working relationships; use logic and analysis to solve information technology problems.

Experience and Training

Possession of the above Knowledge and Abilities.

License or Certificate

None

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 1071; EST: 1/1/1900; REV: 1/1/1900;