City and County of San Francisco

Under general supervision, assists in the performance of various aspects of the systems development cycle; and may include needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration.

The Assistant IS Business Analyst is the entry level in the Business Analyst series. Positions at this level are distinguished from journey level Business Analysts in that more routine functions are performed with less independence. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Performance is measured by completion of work in a timely and accurate manner, and ability to interact with users/clients.

None

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Assist in the analysis of user needs and requirements; research and evaluate software.

2. Assist in conducting systems analysis and programming activities for moderately complex systems; document new and modified systems and programs.

3. Participate in the development of new applications; may test software to ensure compatibility.

4. Assist in the design of new and/or revised systems and programs, and in the coordination of integration into existing systems and procedures.

5. May perform testing necessary to debug new and revised programs.

6. Prepare procedures documentation; generate reports and statistics; design tables; update databases; prepare flow charts and other graphic presentations.

7. Assist in the provision of user training; prepare instruction and technical manuals.

8. Provide technical assistance for software and hardware problems; develop solutions.

9. Provide technical support to users; conduct feasibility studies.

10. Coordinate with users and outside vendors, when necessary, to respond to service requests; implement solutions to problems.

11. Monitor systems to ensure adequate performance and maintenance; analyze and recommend enhancements.

12. Participate in computer users meetings or meetings of related committees.

Knowledge of: Electronic data processing and its applications, requirements, installation procedures, hardware, software and maintenance of systems; common operating systems; relational databases; network environments; technical writing.

Ability and Skill to: Communicate effectively both orally and in writing; establish and maintain good working relations with department personnel, staff, vendors, peers, and management; understand and learn a variety of business procedures and processes; use logic and analysis to solve computer and systems problems; analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards; explain, demonstrate and clarify to others within established policies, procedures and standards; exercise judgement, decisiveness and creativity in situations involving a variety of predefined duties subject to frequent change; read and understand professional journals and literature.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

License and Certification:

Substitution:
Experience in the information systems field, including technical support, content management, administration of network applications or system analysis may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.