City and County of San Francisco

 According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class(es) and are not intended to be an inclusive list.

1. Provide technical and operational support and maintenance for computers and networks; assist in network upgrades; provide technical support to department programs and staff in the use and interpretation of databases; assign logons and rights, print queues and directory structures; reset passwords; create departmental groups; run security programs.

2. Monitor and operate computer and telecommunications systems, including data lines, terminals and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.

3. Analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions; administer off-site storage of data.

4. Install and configure server hardware, workstations and various peripherals; install software applications.

5. Develop formats and applications for end users; convert documents.

6. Produce, review and assist in the development of client data, service and billing issues and documentation to comply with governmental mandates and regulations.

7. Monitor and review system software applications and procedures pertaining to accurate reporting; interpret system output and data processing operations for accuracy and completeness; provide communications support between systems.

8. Assist in the development and production of system/end-user documentation for applications processing and procedures.

9. Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.

10. Generate reports and statistics; perform system backups; retrieve documents.

11. Perform Help Desk functions for routine issues including problem tracking, analysis, and resolution.

12. Perform related duties and responsibilities as assigned.

Knowledge of: On-site broad based user technical, operational, programming and analytical problem solving support; data processing methods; personal computer applications; database and spreadsheet concepts.

Ability to: Communicate effectively orally and in writing; use logic and analysis to solve systems problems; make minor mechanical repairs to computer and communications equipment; classify, compute and tabulate data and information following a prescribed plan requiring exercise of some judgement; advise and provide interpretation to others on how to apply policies, procedures and standards to specific situations; exercise judgement, decisiveness and creativity in situations involving a variety of pre-defined duties subject to frequent change; read and understand professional journals and literature; prioritize competing requests for service.

Any combination of training and experience that could likely provide the required knowledge and abilities may be qualifying. A typical way to obtain this would be:

EXPERIENCE: Some experience in electronic data processing and its applications; basic research and problem solving methods useful.

TRAINING: Bachelor's degree preferably in computer science, information systems or closely related field.

SPECIAL REQUIREMENTS:
Essential duties require the following physical skills and work requirements:
Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment.  May require bending, stooping and/or crawling in order to install or repair computer or printer cables.  May require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts, reconnecting computers and data entry.  May involve extensive VDT exposure. May require rotational and shift assignment and may be required to travel to and work at a hotsite, which may be located out of state, to resume data center operations after a disaster.