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Recruitment #21-SE5-01




THE JOB: Under direction, to plan, organize and supervise the work of a unit of Benefits Representative Trainees/Benefits Representatives engaged in determining or verifying initial and continuing eligibility for one or more public assistance programs; and to do other related work as required.

Employment Standards

THE REQUIREMENTS: Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain the knowledge and abilities would be:

Two years of experience at a level equivalent to Benefits Representative in the Santa Cruz County system which would demonstrate application or possession of the knowledge and abilities listed below. Training in supervisory techniques or supervisory experience is highly desirable.

Knowledge: Thorough knowledge of the procedures involved in eligibility determination; the principal sources of information necessary to establish eligibility for public assistance; interviewing techniques for obtaining factual information; the department’s computerized record keeping systems; and the technology applications used by the department. Working knowledge of the basic regulations governing eligibility and grant determination for all public assistance programs; work organization and record keeping practices; common community resources; and the basic functions and services provided by a public social service agency. Some knowledge of the principles of supervision and training.

Ability to: Plan, assign, supervise and evaluate subordinate eligibility and clerical staff; effectively use data reports to oversee the work of subordinate staff; interpret, explain and apply complex regulations, directives and policies dealing with eligibility determination and program operation; analyze problem situations and adopt an effective course of action; establish priorities and schedule work to meet deadlines; evaluate unit operations and revise procedures and workflow as needed to improve efficiency; communicate clearly and effectively in oral and written form; establish and maintain effective working relationships with subordinates, departmental staff, and others contacted in the course of work; recognize and effectively handle personnel problems; and prepare reports and correspondence.


ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years of service. Available for vacation and/or sick leave.
HOLIDAYS - 13 paid holidays per year.
BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.
MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.
DENTAL PLAN - County pays for employee and eligible dependent coverage.
VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage.
RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years. County participates in Social Security.
LIFE INSURANCE - County paid $20,000 term policy. Employee may purchase additional life insurance.
DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.
DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”
H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program.
HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses.
DEFERRED COMPENSATION - A deferred compensation plan is available to employees.

Selection Plan

THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply Online Now!  Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060.  For information, call (831) 454-2600.  Hearing Impaired TDD/TTY: 711.  Applications will meet the final filing date if received in one of the following ways:  1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date. 

Women, minorities and people with disabilities are encouraged to apply.  If you have a disability that requires test accommodation, please call (831) 454-2600.

To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.


Some positions may require fingerprinting and/or background investigation. 


NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.

County of Santa Cruz

An Equal Opportunity Employer

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