THE JOB: Under supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required. This is the entry-level class in the network/communications series. Incumbents perform routine duties under close supervision. Incumbents typically receive direct supervision, rely on higher-level staff to prioritize tasks, and exercise limited judgment. Work performed typically requires interpreting standards, resolving routine issues, and taking appropriate action. Errors are limited to specific assignments or project tasks, and impact is minimal in terms of dollars, lost time, and/or department image
Education and Experience:
Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Completion of at least two courses in Cisco Networking principles / VoIP
One year of experience in a networking or VoIP related field.
Background Investigation: Some positions may require fingerprinting and/or background investigation. License: Possession and maintenance of a valid California Class C Driver License.
Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays
Working knowledge of: Basic telecommunication practices and principles, including wired and wireless networks and/or VoIP communication systems and services; vendor/contractor support procedures; proper telecommunication equipment operation, usage and procedures and; applicable network cabling industry standards. Some knowledge of: Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems; the principles, practices and methods of installing and maintaining cable plant infrastructures.
Ability to: Utilize the
languages, hardware, and tools specific to the assignment(s); operate
applicable troubleshooting equipment and analyze cable problems using
appropriate test equipment; train users on voice system and equipment operation;
accurately maintain a variety of technical and service records. Read, interpret and apply information from technical publications and
documentation; communicate effectively, both orally and in writing; work
cooperatively and effectively with other staff members, customers, contractors
and vendors; lift items weighing up to 40 pounds; distinguish color-coded wires;
work in confined/cramped body positions and climb ladders to work at elevations
of 4-12 feet.
ANNUAL LEAVE - 22 days first year, increasing to 37
days after 15 years of service.
Available for vacation and/or sick leave.
HOLIDAYS - 13
paid holidays per year.
- 3 days paid in California, 5 days paid out-of-state.
MEDICAL PLAN - The
County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a
majority of the premiums for employees and eligible dependents.
DENTAL PLAN -
County pays for employee and eligible dependent coverage.
VISION PLAN - County pays for employee coverage. Employee may purchase
eligible dependent coverage.
RETIREMENT - Pension
formula 2% at age 60 or 2% at age 62 as determined based on provisions of the
CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit
determined by final average compensation of three years. County participates in Social Security.
LIFE INSURANCE -
County paid $20,000 term policy. Employee
may purchase additional life insurance.
- Employees in the General Representation Unit participate in the State
Disability Insurance (SDI) program. This program is funded 100% by employee
- Employees who make contributions for child or dependent care may elect to
have their contributions made utilizing “pre-tax dollars.”
H-CARE PLAN -
Employees who pay a County medical premium may elect this pre-tax program.
HEALTH CARE FLEXIBLE
SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to
cover qualifying health care expenses.
COMPENSATION - A deferred compensation plan is available to employees
THE EXAMINATION: Your application and supplemental questionnaire will be
reviewed to determine if you have met the education, experience, training and/or
licensing requirements as stated on the job announcement. If you meet these
criteria and are one of the best qualified, you may be required to compete in
any combination of written, oral and/or performance examinations or a competitive
evaluation of training and experience as described on your application and
supplemental questionnaire. You must pass all components of the examination to
be placed on the eligible list. The examination may be eliminated if there are
ten or fewer qualified applicants. If the eligible list is established without
the administration of the announced examination, the life of the eligible list
will be six months and your overall score will be based upon an evaluation of
your application and supplemental questionnaire. If during those six months it
is necessary to administer another examination for this job class, you will be
invited to take the examination to remain on the eligible list.
APPLY: Apply online at www.santacruzcountyjobs.com or
mail/bring an application and supplemental questionnaire to: Santa Cruz County
Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA 95060. For information, call (831) 454-2600. Hearing
Impaired TDD/TTY: 711. Applications will meet the final filing date if received: 1) in the Personnel Department by 5:00 p.m.
on the final filing date, 2) submitted online before midnight of the final
Women, minorities and people with disabilities are encouraged to
apply. If you have a disability that
requires test accommodation, please call (831) 454-2600.
To comply with the 1986
Immigration Reform and Control Act, Santa Cruz County verifies that all new
employees are either U.S. citizens or persons authorized to work in the U.S.
provisions of this bulletin do not constitute an expressed or implied contract.
The County of Santa Cruz is an Equal Opportunity Employer committed to
building a diverse workforce.