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Recruitment #21-NN1-01



THE JOB: Under supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required. This is the entry-level class in the network/communications series. Incumbents perform routine duties under close supervision. Incumbents typically receive direct supervision, rely on higher-level staff to prioritize tasks, and exercise limited judgment. Work performed typically requires interpreting standards, resolving routine issues, and taking appropriate action. Errors are limited to specific assignments or project tasks, and impact is minimal in terms of dollars, lost time, and/or department image

Employment Standards

Education and Experience: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: 

Completion of at least two courses in Cisco Networking principles / VoIP OR One year of experience in a networking or VoIP related field. 

SPECIAL REQUIREMENTS: Background Investigation: Some positions may require fingerprinting and/or background investigation. License: Possession and maintenance of a valid California Class C Driver License. Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires. 

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays 

Working knowledge of: Basic telecommunication practices and principles, including wired and wireless networks and/or VoIP communication systems and services; vendor/contractor support procedures; proper telecommunication equipment operation, usage and procedures and; applicable network cabling industry standards. Some knowledge of:  Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems; the principles, practices and methods of installing and maintaining cable plant infrastructures. 

Ability to: Utilize the languages, hardware, and tools specific to the assignment(s); operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment; train users on voice system and equipment operation; accurately maintain a variety of technical and service records. Read, interpret and apply information from technical publications and documentation; communicate effectively, both orally and in writing; work cooperatively and effectively with other staff members, customers, contractors and vendors; lift items weighing up to 40 pounds; distinguish color-coded wires; work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet. 



ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years of service. Available for vacation and/or sick leave.

HOLIDAYS - 13 paid holidays per year.

BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.

MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans.  For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.

DENTAL PLAN - County pays for employee and eligible dependent coverage.

VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage.

RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years.  County participates in Social Security. 

LIFE INSURANCE - County paid $20,000 term policy.  Employee may purchase additional life insurance.

DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.

DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”

H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program.

HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses.

DEFERRED COMPENSATION - A deferred compensation plan is available to employees

Selection Plan

THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list. 

HOW TO APPLY: Apply online at www.santacruzcountyjobs.com or mail/bring an application and supplemental questionnaire to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA 95060.  For information, call (831) 454-2600. Hearing Impaired TDD/TTY: 711. Applications will meet the final filing date if received:  1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date.    

Women, minorities and people with disabilities are encouraged to apply.  If you have a disability that requires test accommodation, please call (831) 454-2600.  

To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.

Note: The provisions of this bulletin do not constitute an expressed or implied contract.

The County of Santa Cruz is an Equal Opportunity Employer committed to building a diverse workforce.

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