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Recruitment #21-JJ1-01



THE JOB: Under general supervision coordinate departmental or division activities to implement and modify information systems; coordinate the resolution of programming and equipment problems; train system users; and do other work as required. The current vacancy is with the Human Services Department Help Desk support, providing department-wide first level problem resolution for computer software and hardware issues including case management systems such as CalWIN, MEDS, CWS/CMS, and CalHEERS.

Employment Standards

THE REQUIREMENTS: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain these would be:

The equivalent of two years of experience as a Benefits Representative in the Santa Cruz County classified service.
Completion of 60 semester units or 90 quarter units at an accredited college or university, which included at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems or a related field.
Two years of experience in public assistance eligibility determination in a California County Welfare Department, which must have included at least one year of responsibility for research and resolution of user problems in automated case management systems.

Substitution: Two years of additional qualifying experience may be substituted for the required education.

SPECIAL REQUIREMENTS: License: Possession and maintenance of a valid California Class C Driver License. Background Investigation: Fingerprint check.

Knowledge: Thorough knowledge of Federal, State and local regulations governing public assistance eligibility programs; and the principles, practices, policies and procedures of assigned program(s) supported by human services data applications and systems. Working knowledge of Human services data applications and related State and local automated programs from a user perspective; record keeping and reporting methods; and County/Department standard office automation software.

Ability to: Understand and apply rules, regulations, policies and legislation; stay current on new program regulations and legislation and assist with determining the impact of regulatory change on the supporting system; assess and resolve system use and application problems and follow through to resolution; evaluate and interpret automated information systems from a user perspective; identify, evaluate and research computer system operational problems; train and instruct individuals and groups on the use of the human services data applications and systems; communicate clearly and concisely, both verbally and in writing; communicate effectively with system users and explain data applications concepts to non-technical staff; read and comprehend written material on a wide variety of technical subjects; work cooperatively and effectively with other staff members, customers, vendors and contractors; prioritize multiple tasks; work independently and as a team; use good judgment and work with minimal direction; gain a basic familiarity with the operating systems and general office software commonly utilized in the department; and learn basic principles and practices of system configuration and hardware and network connectivity.



ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years of service.  Available for vacation and/or sick leave.

HOLIDAYS - 13 paid holidays per year.

BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.

MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans.  For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.

DENTAL PLAN - County pays for employee and eligible dependent coverage.

VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage.

RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years.  County participates in Social Security. 

LIFE INSURANCE - County paid $20,000 term policy.  Employee may purchase additional life insurance.

DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.

DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”

H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program.

HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses.

DEFERRED COMPENSATION - A deferred compensation plan is available to employees

Selection Plan

THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply Online Now!  Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060.  For information, call (831) 454-2600.  Hearing Impaired TDD/TTY: 711.  Applications will meet the final filing date if received in one of the following ways:  1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date. 

Women, minorities and people with disabilities are encouraged to apply. If you have a disability that requires test accommodation, please call (831) 454-2600.

To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.

Note: Provisions of this bulletin do not constitute an expressed or implied contract.

County of Santa Cruz
Equal Opportunity Employer



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