INFORMATION TECHNOLOGY SYSTEM ADMINISTRATION SUPERVISOR

THE JOB: Under direction, supervise and direct a unit engaged in the administration of server hardware, software, operating systems, and security; and do other work as required. This includes the design, installation, configuration, optimization, maintenance and support of host systems and may include database server administration and systems programming.

THE REQUIREMENTS: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A Bachelor's degree from an accredited college or university in computer science or a related field and five years of experience in systems administration, including at least two years as a lead worker or full supervisor. 
                                                                                                          OR
Current Microsoft Certified Solutions Expert (MCSE) certification or Microsoft Certified IT Professional (MCITP) certification and six years of experience in systems administration, including at least two years as a lead worker or full supervisor. 
                                                                                                          OR
Seven years of progressively responsible experience in systems administration, including at least two years as a lead worker or full supervisor. 
                                                                                                          OR
Seven years of progressively responsible experience as a systems software analyst, including at least two years as a lead worker or full supervisor.

SPECIAL REQUIREMENTS: Background Investigation: Some positions may require fingerprinting and/or background investigation. License: Possession and maintenance of a valid California Class C Driver License. Physical Requirements: The ability to lift items weighing up to forty pounds. Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Knowledge: Thorough knowledge of all hardware and operating systems and platforms used at the County; the principles, practices and methods of designing and operating stand-alone and networked computer operating systems; database and server performance tuning and security issues; data delivery issues; service delivery standards; computer operating systems, systems programming, computer networking, system security and voice, data and radio networks; the languages, hardware and tools specific to the assignment(s); the principles, practices and methods of installing and maintaining server software and hardware; local operating system structures, policies and procedures; the principles, practices, and methods of designing server infrastructures; system configuration parameters; programming through experience and/or formal education; and two or more scalable multi-user database systems and advanced knowledge of database structure, programming and theory. Working knowledge of the principles, practices and methods of supervision, training and mentoring; the principles, practices and methods of project management; advanced security concepts and protocols related to database, server, network and web services; and applicable network protocols, including routing and configuration. Some knowledge of the methods and techniques of developing and monitoring projects and unit budgets.

Ability to: Perform workload and planning control management, providing relevant reports to management; develop innovative solutions to difficult problems; formulate appropriate problem solving frameworks to address customer specific issues in a comprehensive and useful manner, displaying a broad grasp of the relevant technical concepts and incorporating these concepts into pragmatic solutions for customers; lead project teams and demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency; produce results in timely and efficient manner for own work and work of direct reports; demonstrate detailed understanding of customers' needs and business practices; develop and apply operational policies and procedures appropriately; use good judgment and work with minimal direction; coordinate and work with external entities; set standards of performance tied to organizational goals in order to control, develop and enhance productivity of staff; work effectively with a wide range of constituencies in a diverse technical environment; manage technical vendor relationships; establish budgets and operate within budgetary constraints; plan and articulate strategic initiatives; analyze computer system specifications and other information effectively; specify detailed requirements for hardware and software, maintenance contracts, and software licenses; create functional and technical specifications for complex networks; utilize and recommend appropriate technologies and applications for business needs and problem resolution; utilize system commands and processes, including operating system and scripting languages; train users in applications and operating system fundamentals; interpret customer/user requirements and use engineering techniques to design server based infrastructure and database systems; interpret data on system usage and develop engineering specifications to support changing service levels; recommend and implement security standards in server and database systems; operate applicable troubleshooting equipment/software and analyze server, application/database and network problems using appropriate technologies; utilize system tools such as editors, sniffers, debuggers, and performance monitors; utilize the languages, hardware, and tools specific to the assignment(s); write/debug complex system scripts and/or applications and create complex system-level programs for server and database administration; manage all aspects of user accounts; understand and manipulate data structures; present technical concepts to technical and non-technical staff; read, comprehend, and write technical documentation; work cooperatively and effectively with other staff members, customers, contractors and vendors; communicate effectively, both orally and in writing; and lift equipment weighing up to 40 pounds.

EMPLOYEE BENEFITS:
ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years of service. Available for vacation and/or sick leave.
HOLIDAYS - 13 paid holidays per year.
BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.
MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans. For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.
DENTAL PLAN - County pays for employee and eligible dependent coverage.
VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage.
RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years. County participates in Social Security.
LIFE INSURANCE - County paid $20,000 term policy. Employee may purchase additional life insurance.
DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.
DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”
H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program.
HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses.
DEFERRED COMPENSATION - A deferred compensation plan is available to employees.

THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply Online Now!  Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060.  For information, call (831) 454-2600.  Hearing Impaired TDD/TTY: 711.  Applications will meet the final filing date if received in one of the following ways:  1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date. 

Women, minorities and people with disabilities are encouraged to apply. If you have a disability that requires test accommodation, please call (831) 454-2600.

To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.

Some positions may require fingerprinting and/or background investigation.

NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.

County of Santa Cruz

 An Equal Opportunity Employer