HUMAN SERVICES HELP DESK SUPERVISOR

THE JOB: Under direction, to plan, assign and review the work of the Human Services Help Desk unit. The Human Services Help Desk Supervisor is responsible for opening and reviewing Level 1 Help Desk tickets, which includes troubleshooting software and hardware issues and resolving or escalating as appropriate; and to perform other work as required. The list established from this recruitment will be used to fill the current vacancies and future part-time, full-time, substitute and extra-help temporary positions during the life of the eligible list. Please note the official title of the position is Human Services Data Application Supervisor. *Effective July 11, 2020, this position will be furloughed by 7.5%.

THE REQUIREMENTS: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain these would be:

Two years of experience as a Human Services Data Applications Specialist or Eligibility Supervisor I.

OR

Completion of 60 semester units or 90 quarter units at an accredited college or university, including at least 12 semester or 18 quarter units in psychology, sociology, social welfare, computer science, business, office technology, information systems or a closely related field.

AND

One year of experience as a Human Services Data Applications Specialist, Eligibility Supervisor I or equivalent class.

SPECIAL REQUIREMENTS: License: Possession and maintenance of a valid California Class C Driver License. Background Investigation: Fingerprint check.

Knowledge: Thorough knowledge of the fundamentals of income maintenance programs; human services data applications and related State and local automated programs from a user perspective; Federal, State and local regulations governing public assistance eligibility programs; principles, practices, and policies and procedures of programs supported by the human services systems in use in the County of Santa Cruz. Working knowledge of principles and techniques of supervision and training; sources of information necessary to determine eligibility of applicants for various aid programs; and County/Department standard office automation software. Some knowledge of the basic principles and practices of system configuration and hardware and network connectivity.

Ability to: Interpret laws and regulations relevant to human services systems and data applications utilized at the County of Santa Cruz; assess and resolve human services system user and application problems; conduct research into technical system problems and user issues and communicate findings and issues to local and statewide data applications staff; and prepare clear and concise reports and technical communications; supervise personnel, participate in and conduct meetings, and deal effectively with employees and the public; work cooperatively with vendors, consortiums, state representatives, technical staff or others outside of the unit or department; set performance standards tied to organizational goals in order to enhance staff efficiency and productivity; use good judgment and work with minimal direction; gain a basic familiarity with the operating systems and general office software commonly utilized in the department.

EMPLOYEE BENEFITS:

ANNUAL LEAVE - 22 days first year, increasing to 37 days after 15 years of service.  Available for vacation and/or sick leave.

HOLIDAYS - 13 paid holidays per year.

BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.

MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans.  For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.

DENTAL PLAN - County pays for employee and eligible dependent coverage.

VISION PLAN - County pays for employee coverage. Employee may purchase eligible dependent coverage.

RETIREMENT - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years.  County participates in Social Security. 

LIFE INSURANCE - County paid $20,000 term policy.  Employee may purchase additional life insurance.

DISABILITY INSURANCE - Employees in the General Representation Unit participate in the State Disability Insurance (SDI) program. This program is funded 100% by employee payroll deductions.

DEPENDENT-CARE PLAN - Employees who make contributions for child or dependent care may elect to have their contributions made utilizing “pre-tax dollars.”

H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program.

HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) - Employees may elect this pre-tax program to cover qualifying health care expenses.

DEFERRED COMPENSATION - A deferred compensation plan is available to employees

THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply Online Now!  Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060.  For information, call (831) 454-2600.  Hearing Impaired TDD/TTY: 711.  Applications will meet the final filing date if received in one of the following ways:  1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date. 

Women, minorities and people with disabilities are encouraged to apply. If you have a disability that requires test accommodation, please call (831) 454-2600.

To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S. 

An Equal Opportunity Employer

Note: Provisions of this bulletin do not constitute an expressed or implied contract.

County of Santa Cruz

www.santacruzcountyjobs.com

LIVE Here            WORK Here            PLAY Here