|Date Opened||3/15/2019 3:30:00 PM|
|Filing Deadline||3/29/2019 11:59:00 PM|
|Salary||$5,325 - $6,706 / Month|
THE JOB: Under direction, to plan, organize and supervise the work of a unit of Benefits Representative Trainees/Benefits Representatives engaged in determining or verifying initial and continuing eligibility for one or more public assistance programs; and to do other related work as required.
THE REQUIREMENTS: Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain the knowledge and abilities would be:
Two years of experience at a level equivalent to Benefits Representative in the Santa Cruz County system which would demonstrate application or possession of the knowledge and abilities listed below. Training in supervisory techniques or supervisory experience is highly desirable.
Knowledge: Thorough knowledge of the procedures involved in eligibility determination; the principal sources of information necessary to establish eligibility for public assistance; interviewing techniques for obtaining factual information; the department’s computerized record keeping systems; and the technology applications used by the department. Working knowledge of the basic regulations governing eligibility and grant determination for all public assistance programs; work organization and record keeping practices; common community resources; and the basic functions and services provided by a public social service agency. Some knowledge of the principles of supervision and training.
Ability to: Plan, assign, supervise and evaluate subordinate eligibility and clerical staff; effectively use data reports to oversee the work of subordinate staff; interpret, explain and apply complex regulations, directives and policies dealing with eligibility determination and program operation; analyze problem situations and adopt an effective course of action; establish priorities and schedule work to meet deadlines; evaluate unit operations and revise procedures and workflow as needed to improve efficiency; communicate clearly and effectively in oral and written form; establish and maintain effective working relationships with subordinates, departmental staff, and others contacted in the course of work; recognize and effectively handle personnel problems; and prepare reports and correspondence.
THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.
HOW TO APPLY: Apply Online Now! Click on the link below; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA, 95060. For information, call (831) 454-2600. Hearing Impaired TDD/TTY: 711. Applications will meet the final filing date if received in one of the following ways: 1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date.
IF YOU HAVE A DISABILITY THAT WOULD REQUIRE TEST ACCOMMODATION, CALL (831) 454-2600. WOMEN, MINORITIES AND PEOPLE WITH DISABILITIES ARE ENCOURAGED TO APPLY.
To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.
Some positions may require fingerprinting and/or background investigation.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract.
An Equal Opportunity Employer
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