IT SUPPORT SERVICES ANALYST I – SUPPLEMENTAL QUESTIONNAIRE

The supplemental questions are designed specifically for this recruitment. Applications received without the required supplemental information will be screened out of the selection process. Employment experiences referred to in your response must also be included in the Employment History section of the application.

NOTE: Please answer the question(s) below as completely and thoroughly as possible, as your answer(s) may be used to assess your qualifications for movement to the next step in the recruitment process.

Please list any completed courses or work experience in computer science, office automation, information processing, or a closely related field.

Please describe your experience with the installation and support of computer hardware, software and operating systems, including network printers.

Please describe your experience with providing IT support to users in a help desk or call center environment.