IT SUPPORT SERVICES ANALYST II - SUPPLEMENTAL QUESTIONNAIRE
The supplemental questions are designed specifically for this recruitment. Applications received without the required supplemental information will be screened out of the selection process. Employment experiences referred to in your response must also be included in the Employment History section of the application.
Please answer the question(s) below as completely and thoroughly as possible, as your answer(s) may be used to assess your qualifications for movement to the next step in the recruitment process.
Please provide an example of a situation where you had to learn a new technology or software to resolve a user's issue. How did you go about gaining the necessary knowledge?
Please describe how you consistently maintain high-quality service while managing a high volume of requests.
Describe your experience with remote support tools. Include a challenging situation you handled using these tools.