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Santa Cruz County Personnel Department
#22-BU3-01


Supplemental Questionnaire

Last Name First Name
 

 

The supplemental questions are designed specifically for this recruitment. Applications received without the required supplemental information will be screened out of the selection process. Employment experiences referred to in your response must also be included in the Employment History section of the application. Please answer the questions below as completely and thoroughly as possible, as your answers may be used to assess your qualifications for movement to the next step in the recruitment process.


1.

Please describe your experience with multi-tasking in a busy office environment that may include handling a variety of tasks at once, such as addressing multiple callers, walk-in clients, and consumers with questions or complaints.

2.

Please describe the most challenging customer service interaction you have handled.

3.

As a Receptionist for the Public Defender’s Office you will be dealing with members of the public who have challenges with communication. Please describe your strategies for diffusing those situations, if needed, and serving those individuals.