The supplemental questions are designed specifically for this recruitment. Applications received without the required supplemental information will be screened out of the selection process. Employment experiences referred to in your response must also be included in the Employment History section of the application.
Please answer the question(s) below as completely and thoroughly as possible, as your answer(s) may be used to assess your qualifications for movement to the next step in the recruitment process.
Describe how you have developed and maintained applicable IT support service skills such as troubleshooting and resolving technical issues, applying Windows images and deploying PCs, managing user accounts in Active Directory (AD), and building and maintaining customer relations/satisfaction. Please be specific about when and where you gained these skills and abilities.
Provide a few detailed examples of when you have delivered excellent customer service while providing IT support.