Apply as a Transfer/Demotion applicant

$43.76-$58.66 hourly / $7,585.00-$10,168.00 monthly / $91,020.80-$122,012.80 yearly


Under direction, to plan and coordinate the development, implementation and maintenance of automated eligibility, social services and employment training data systems; to supervise and direct the work of technical and clerical support staff; and to do other work as required.

Distinguishing Characteristics

This single position class in the Human Services Department is responsible for coordinating all aspects of the County's automated social services data systems. The incumbent serves as the County's representative to a multiple agency consortium, which analyzes the impact of State, mandated regulations and proposes new systems and procedures. This classification differs from the Departmental Systems Analyst classification by the required knowledge of eligibility, social services, and employment training programs; the scope of the computer system; and the coordination required at the State level.

Typical Tasks

Coordinates Department  computer systems changes with the Information Services Department; identifies programming problems/errors and assists in determining causes and solutions; identifies system needs for Department  programs including  Medi-Cal, Food Stamps, General Assistance, Child and Adult Protective Services, and Employment Services; prepares proposals to the software contractor and the County Information Services Department to make programming changes; supervises technical staff engaged in troubleshooting system and programming problems and training system users; supervises, through subordinate supervisor, clerical staff responsible for setting up cases in the system, issuing case numbers and Medi-Cal cards; serves as a County representative on several State-wide Committees and Task Forces for the purpose of discussing the management and modification of existing automated welfare and social services systems, and the development of new systems; reviews and analyzes changes in social services related legislation and regulations to determine the impact on automated recordkeeping systems; write criteria for department special reports; trains staff when system changes are introduced; oversees Department  training related to the social services data systems; participates in the assessment of hardware and equipment needs and network support for Department  data systems; completes advanced planning documents and cost benefit analyses for State and Federal approval and funding of changes in the social services data systems; serves as a planning team member to analyze costs and benefits for new automated information systems; conducts surveys and presents special reports; develops and monitors the section budget; prepares, maintains and updates systems code books, user documentation manuals and computer control tables; attends meetings and conferences related to social services data systems.

Employment Standards


Working knowledge of:

  • Federal and State income maintenance and related public assistance programs, legislation and regulations;
  • The application of data processing to income maintenance and service program operations;
  • The functions and services provided by a social services agency;
  • The principles and practices of supervision and training;
  • Complex automated record keeping systems;

Some knowledge of:

  • The principles and methods of systems and procedures analysis and design;
  • Program budgeting and fiscal management.

Ability to:

  • Understand, interpret, explain and apply complex regulations, laws and directives pertaining to Assistance Programs;
  • Plan, organize and participate in the development of automated systems from a user's perspective;
  • Analyze problems and solutions and adopt effective courses of actions;
  • Supervise the work of subordinate staff;
  • Establish and maintain effective working relationships;
  • Prepare and present technical reports and recommendations;
  • Develop detailed user-documentation and program manuals;
  • Train others to use automated information systems.

Training and Experience

Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be:

Three years of public assistance experience, which provides an in-depth knowledge of an automated public assistance delivery system from a user's perspective, including one year of experience in an administrative or supervisory capacity.


PREVIOUS TITLES: Case Data System Coordinator 

Benefit Status: 11
EEOC Job Category: 02
Occupational Grouping: 85
Worker's Comp Code: 0053
Analyst: LF
Revised Date(s): 07/93

CLASS: UU6; EST: 4/1/1987; REV: 2/1/2008;