Information Services Division Manager (#UP7 )

$69.04-$92.23 hourly / $11,966.70-$15,986.23 monthly / $143,603.20-$191,838.40 yearly

• Plans, coordinates and directs the work of division staff;
• Selects, assigns, directs and evaluates the performance of subordinate supervisors and/or employees;
• Reassigns staff as necessary to address critical problems;
• Confers with subordinate supervisors regarding progress and problems in their functional areas;
• Evaluates divisional work program and activities and formulates improvements;
• Participates in administrative and technical studies of long range data processing needs;
• Prepares and directs the preparation of management and activity reports;
• Works with other divisions to coordinate work flow;
• Review problems pertaining to divisional activities;
• Consults with Director on work program, schedules and departmental policy;
• Develops and adapts work methods and procedures to meet divisional needs;
• Confers with vendors, consultants and contractors;
• Confers with and advises subordinate supervisors on administrative policies and procedures, priorities and technical problems;
• Participates in development of standards;
• Reviews divisional training program and recommends changes as needed;
• Functions as Acting Director when so authorized in the department head's absence;
• Reviews materials to keep current on developments in the data processing field;
• Prepares correspondence;
• Schedules computer support for applications-development activities, sets priorities for trouble shooting systems;
• Consults with and advises department heads and managers on data processing needs, capabilities and problems;
• Participates in studies concerning centralization or decentralization and coordination of data processing activities;
• Participates in assessment of hardware and software needs and acquisition;
• Participates in design review of complex or critical applications, new developments or modifications;
• Evaluates major products for efficiency and effectiveness;
• Directs analysis of applications software for overall functional capability, operational efficiency, and maintainability;
• Recommends software replacement or major revision;
• Analyzes manufacturer-developed software packages and hardware, develops specifications for software and hardware necessary to support applications, and advises management in the selection of software and hardware;
• Modifies software packages to adapt them to County's data processing system;
• Directs and participates in the maintenance of operating systems or specialized software by modifying or updating existing software;
• Directs and participates in the development of software programs using a variety of languages; analyzes memory displays in order to detect, identify and correct software deficiencies;
• Publishes and maintains standards for hardware and software utilization;
• Develops automatic recovery and back-up procedures for software systems;
• Develops, directs and participates in the provision of training programs for data processing personnel in system control enhancements, using new software products, and advanced programming techniques;
• Provides technical assistance to data processing user personnel in analyzing computer system malfunctions and recommending corrective action; assists application programmers in diagnosing complex program failures;
• Develops and enforces techniques for ensuring file security;
• Maintains liaison with manufacturer representatives to keep abreast of developments in operating systems and hardware;
• Gathers and analyzes data on software and hardware and prepare studies with recommendations;
• Plans, coordinates and directs the work of staff engaged in a variety of data processing customer support and service activities, including hardware installation, network integration, management of county-wide area network and departmental local area networks, application development for office automation applications;
• Selects and evaluates maintenance vendors;
• Performs financial analysis for data center operations, maintenance, and hardware and software needs and acquisitions affecting customer departments;
• Publishes and maintains standards for software and hardware utilization; oversees in-house computer training program for County employees;
• Maintains inventory of all hardware in the county, including maintenance providers;
• Directs analysis of applications software for overall functional capability, operational efficiency, and maintainability;
• Prepares and reviews specifications for requests for proposals;
• Consults with and advises department heads and managers on data processing, personal computing and networking technology, capabilities, needs and problems.

EMPLOYMENT STANDARDS

Knowledge of:

Applications Development Division Manager

Thorough knowledge of:

• Principles of systems and procedures analysis.
• Principles of supervision and training.
• Principles and methods used in analysis and development of data processing applications.

Working knowledge of:

• The uses and limitations of data processing applications.
• Current developments in data processing.
• Principles and methods of business applications programming.
• Programming languages.

Some knowledge of:

• Principles of information entry, storage and retrieval.

Systems Software Division Manager

Thorough knowledge of:

• Principles and techniques of programming.
• The analytical and procedural steps to be followed in the development, modification and testing of software programs.
• IBM70 assembly language and COBOL.
• Two of the following three major system control programs: VM370; IBM DOS or OS; or CICS.

Working knowledge of:

• Systems programming methods and techniques.
• The capabilities and limitations of common software packages.
• Common causes of operating system failures and corrective measures.
• Computer operation.
• The principles of training.
• The capabilities and limitations of hardware currently used by Santa Cruz County.

Some knowledge of:

• The principles of supervision.

Customer Services and Support Division Manager

Through knowledge of:

• The principles of supervision and training.

Working knowledge of:

• The principles of systems and procedures analysis.
• Principles and methods used in hardware and software integration and acquisition.
• Current developments in data processing and office automation.
• Office automation tools, including local area networks and system integration.
• Data center operations and management.

Some knowledge of:

• Accounting procedures, office procedures, budget and control.

Ability to:

All positions:

• Plan, coordinate, schedule and direct the work of divisional staff.
• Coordinate divisional activities with other divisions and departments.
• Exercise initiative, ingenuity and sound judgement in solving difficult administrative, technical and personnel problems.
• Plan, coordinate and initiate actions necessary to implement recommendations.
• Evaluate divisional policy and program practices, define problem areas, develop and direct the implementation of policy decisions and practices to improve divisional operations.
• Establish and maintain effective working relationships with public officials, administrators and others contacted in course of work.
• Understand and interpret to others the aims, concepts, principles and practices of electronic data processing.
• Prepare clear and concise administrative and technical reports.
• Interpret and apply complex policies and technical material.
• Define problem areas, collect and evaluate data, validate conclusions and make recommendations.
• Learn advanced programming languages and programming tasks.

Applications Development Division Manager additional

• Learn advanced programming languages and programming tasks.

Systems Software Division Manager additional

• Select, develop, modify, test and maintain system control programs and specialized hardware.
• Understand and translate application programming requirements into effective systems software products.
• Assess the causes of systems failures and to initiate corrective action.
• Develop and conduct employee training programs.
• Analyze the capabilities and limitations of software and hardware packages.

Customer Services and Support Division Manager additional

• Analyze hardware and software acquisition proposals.

Education & Experience:

Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be:

Applications Development Division Manager position: Two years of experience as a full supervisor, and four years of experience in data processing in applications analysis/design or applications programming.

Systems Software Division Manager position: One year of experience equivalent to a Senior Systems Software Analyst with the County of Santa Cruz which includes substantial experience in maintaining two of the following systems control programs: VM370, IBM DOS or OS, or CICS.

Customer Services and Support Division Manager position: Two years of experience as a full supervisor, and four years of experience in data processing in data center operations and/or in an information center environment.



Special Requirement, Conditions:

Background Investigation: Must pass a background investigation, which includes fingerprinting.

PREVIOUS CLASS TITLES: DP Applications Development Manager, Systems Software Manager.

EST: 8/81 REV: 4/96 Analyst: PT

PREVIOUS CLASS TITLES: DP Applications Development Manager, Systems Software Manager.  
Bargaining Unit: 11
EEOC Job Category: 02
Occupational Grouping: 84
Workers' Comp Code: 0053
Analyst:  PT