Apply as a Transfer/Demotion applicant

$40.72-$54.35 hourly / $7,058.00-$9,420.00 monthly / $84,697.60-$113,048.00 yearly


Under general direction, plan and manage the operations of the Veterans Services Office; participate in a program to provide assistance to veterans and their dependents in obtaining the rights and benefits provided by Federal, State and local legislation; and perform other duties as required.

Distinguishing Characteristics

This single position class reports directly to the Human Services Department  Director  and is responsible for a variety of administrative, coordinative, supervisory, planning and public relations functions relative to the on-going operations of the Veterans Service Office.

Typical Tasks

Plan, direct and administer a comprehensive program to provide assistance to veterans; maintain liaison with Federal and State veteran agencies, local veteran groups, welfare agencies, local and veteran hospitals, employment services, and community groups regarding veterans' rights and benefits; develop and control the program budget; select, train and supervise a staff; interpret local, State and Federal legislation affecting veterans; advise and assist veterans and their dependents to obtain the rights and benefits provided by law regarding pensions, compensation, insurance, education, hospitalization, and rehabilitation; prepare and present speeches to veterans and other civic groups; prepare correspondence and reports.

Employment Standards


Thorough knowledge of:

  • Provisions of Federal, State and local legislation, rules or regulations relating to all veteran benefits programs and applicable court decisions. Working knowledge of:
  • Veterans Administration claims and appeal practices and procedures.
  • Organizations and activities of the Veterans Administration and other veteran agencies and organizations.
  • Interviewing and counseling techniques.
  • Principles of administration, supervision and training.
  • Community resources and organizations and their functions.

Some knowledge of:

  • Budgeting procedures.

Ability to:

  • Plan, develop and administer a comprehensive program relating to veteran services.
  • Train, supervise and evaluate the work of subordinate staff.
  • Interpret laws and regulations concerning the rights and benefits of veterans and their dependents and advise and counsel clients accordingly.
  • Interview clients.
  • Prepare or assist clients in the preparation of appropriate forms and correspondence.
  • Assemble, organize and present in written and/or oral form, comprehensive reports containing alternative solutions and recommendations regarding specific resources, plans and policies pertaining to veterans services.
  • Establish and maintain cooperative working relationships with diverse groups/populations, department heads, State, Federal and political contacts.
  • Speak before large groups of citizens.
  • Prepare and monitor a budget.

Education and Experience: Any combination of education and experience which would provide the required knowledge and abilities is qualifying, unless otherwise specified. A typical way to obtain the knowledge and abilities would be: Three years of experience in a local, State or Federal government veterans program or a federally recognized veterans service organization counseling veterans on a variety of rights and benefits, at least one year of which must have included administrative responsibilities.

Special Requirements/Conditions:

  • License Requirement: Possession of a valid California class C driver license, or the ability to provide suitable transportation which is approved by the appointing authority.
  • Other Special Requirements: Must be a veteran in accordance with the California Military and Veterans Code.


Benefit Status: 11
EEOC Job Category: 02
Occupational Grouping: 67
Workers' Comp Code: 0053
Analyst: CE
Revised Date(s): 09/94

CLASS: SR9; EST: 8/1/1990; REV: 2/1/2008;