Under general direction, to plan, organize, supervise and review the work of social workers; and to do other work as required.

Supervises social work unit staff providing the most difficult, sensitive and specialized casework services.

A distinct difference in the work of Social Work Supervisor IIs in other programs and FCS/APS is that the latter are held to higher State and Federal mandates to protect the life and wellbeing of children, older adults, and persons with disabilities, including administering a complexity of associated duties, and rotation to work a legally mandated on-call, after hours adult and child abuse/neglect hotline system.

A Social Work Supervisor II in FCS/APS could be tasked with any of the duties listed below based on which program they are assigned.

• Plans, assigns, reviews and evaluates the work of subordinate staff;
• Supervises and trains subordinate staff;
• Reviews and approves case summaries and service plans;
• Assesses subordinates development, learning patterns and performance;
• Assists subordinates to develop and improve social work skills;
• Assigns work consistent with departmental policies and priorities, and subordinates capabilities;
• Determines procedures for solving problems in using sound casework practices and departmental policy;
• Evaluates potential clients for program eligibility and makes difficult decisions to accept and/or terminates clients from the program;
• Develops controls to accomplish work within framework of established laws, policies, procedures and priorities;
• Holds group and individual conferences with unit staff to discuss assignments, cases in progress, rules, regulations, policies, and laws;
• Maintains quality and quantity work records; evaluates performance;
• Schedules vacation and work hours;
• Issues warnings;
• Participates in selection of subordinates;
• Coordinates unit's work and activities with other departmental units;
• Prepares correspondence and reports;
• Represents unit or department in dealings with other departments, agencies and organizations;
• Evaluates policies and procedures and makes recommendations to supervisors;
• Participates in the development of community resources and services;
• Trains new workers in casework techniques;
• Schedules emergency and on call coverage and provides back up response;
• May direct research studies and prepare reports;
• May provide vacation or other temporary relief for other classes as required.

Knowledge:

Thorough Knowledge of:

• Social casework objectives, principles and methods of the particular area of specialization, and casework management and organization;
• Community resources;
• Interviewing techniques and problem solving methodology;
• The scope and nature of current problems in the field of social work;
• The principles of human behavior and development and psychological defense mechanisms;
• The functions of public social service agency;
• The laws, policies and procedures of County social service programs;
• The principles of supervision and training.

Working Knowledge of:

• Principles of diversity, equity, inclusion, and leadership.

Ability to:

• Plan, organize, supervise and evaluate the work of subordinate staff performing the most difficult, sensitive and complex casework services;
• Assess employee development and provide training in casework techniques and practices;
• Establish and maintain effective working relations with others;
• Evaluate case problems and provide leadership and consultation to social workers in the development and implementation of case plans;
• Understand, interpret and apply regulations and departmental policies and procedures;
• Coordinate and integrate the work of subordinates;
• Plan, schedule and conduct individual and group meetings;
• Prepare and present effective written, statistical and oral reports.

Training and Experience:

Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain these knowledge and abilities would be:

1. A Master's Degree in Social Work.

OR

2. A Master's Degree from a two-year counseling program from an accredited college.

AND

Two years of social casework experience comparable to a Senior Social Worker in Santa Cruz County.

SPECIAL REQUIREMENTS

• Positions in this class require a valid California Class C Driver License or the employee must be able to provide suitable transportation which is approved by the appointing authority.

Previous Title: Social Service Supervisor Bargaining Unit: 41

EEOC Job Category: 02 Occupational Grouping: 65 Workers' Compensation Code: 0053