Program Manager - Human Services Department (B) (#SE8B )

$59.30-$79.11 hourly / $10,278.47-$13,712.14 monthly / $123,344.00-$164,548.80 yearly

• Plans, develops and implements human service programs;
• Evaluates current program and initiates modifications;
• Prepares preliminary budget requests for specific program(s);
• Provides professional and technical consultation on complex program matters;
• May negotiate, prepare, monitor, evaluate grant proposals and contracts;
• Appears before the Board of Supervisors to present plans, projects and policies;
• Plans, assigns and directs through subordinate supervisors the work of a large staff engaged in determining initial and continuing eligibility for public assistance programs and performing income maintenance functions;
• Plans, organizes and directs aid related employment activities;
• Recommends policies and procedures and implements as approved;
• Assists in developing and evaluating program goals and objectives;
• Ensures that agency standards in eligibility determination, grant authorization and aid related employment and training are maintained;
• Represents the agency in handling complaints from the community;
• May monitor and evaluate contracts;
• Selects, trains, schedules and evaluates subordinate staff;
• Analyzes proposed and existing Federal, State and local legislation and regulations to develop and implement appropriate operational and program changes;
• Conducts staff meetings and training;
• Instructs subordinate staff on policy interpretation to assure conformity with appropriate State and Federal regulations;
• Coordinates application of regulations and procedures;
• Prepares or assists in the preparation of program budgets, monitors on-going budgets;
• Develops and maintains liaison with internal/external interfacing units and organizations to coordinate the delivery of applicable services;
• Prepares correspondence and reports;
• Serves on various internal and/or external committees and may provide staff support for selected groups;
• Attends and conducts meetings and conferences;
• Utilizes computerized systems to collect/maintain information and project, monitor, analyze program performance.

EMPLOYMENT STANDARDS

Knowledge:

Through knowledge of:

• The basic rules and regulations governing eligibility and grants for all categorical aid programs are required for certain positions at indicated at the time of recruitment.
• The procedures involved in eligibility determination and grant maintenance is required for certain positions as indicated at the time of recruitment.

Working knowledge of:

• The principles and practices of supervision and training.
• Working knowledge of the functions and services provided by a human services department.
• Principles and practices of public administration, program planning, and evaluation.
• The operation of employment and training programs is required for certain positions.
• The functional activities governing and service provided by specified human service programs as indicated at the time of recruitment.
• Community needs and resources related to human service programs is required for certain positions as indicated at the time of recruitment.
• The operation of employment and training programs is required for certain positions as indicated at the time of recruitment.

Some knowledge of:

• Organization and management.
• Program budgeting and fiscal management.
• Contract monitoring and evaluation.
• The application of data processing to program operations.

Ability to:

• Evaluate programs operation and recommend new or revised procedures to implement changes in regulations and improve efficiency.
• Analyze problem situations and adopt an effective course of action.
• Plan, assign, direct and evaluate the work of staff.
• Prepare and present clear and concise oral and written reports.
• Establish and maintain effective working relationships with staff, the public and those contacted in the course of work.
• Understand, interpret, explain and apply complex regulations, laws and directives pertaining to human service or assistance programs.
• Interpret public human services programs and/or public assistance programs to applicants, recipients and the general public.
• Prepare contracts, grants and budgets may be required for some positions as indicated at the time of recruitment.
• Input, access and analyze data utilizing a computer terminal.

Training and Experience: Any combination of training and experience, which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these knowledge and abilities would be:

Three years of administrative experience with a human services department that includes one year at a supervisory level (social service program positions). OR

Three years of casework experience with a human services department that includes one year at a supervisory level may be substituted for some positions (social service program positions). OR

Three years of public assistance or professional experience in a human resource, employment and training, or similar public agency, which includes at least one year of experience as a supervisor, may be substituted for some positions.

A Master's Degree in business or public administration, social services or closely related field may be substituted for one year of the administrative or casework experience.

Special Requirements

Possession of a valid California Class C Driver's license or the employee must be able to provide suitable transportation which is approved by the appointing authority.

Some positions must meet additional State mandated education and experience requirements.

EST: 12/80 REV: 2/08, 8/96 Analyst: