Apply as a Transfer/Demotion applicant
$48.13-$64.27 hourly / $8,342.00-$11,140.00 monthly / $100,110.40-$133,681.60 yearlyUnder general
direction, develop, implement, coordinate, monitor and evaluate multiple human
services programs within the department with a goal of regulatory compliance and
continuous quality improvement; supervise staff members of the Quality
Improvement Unit; and perform other duties as required.
This single
position class is responsible for directing and managing the work of Quality
Improvement staff, which works directly with department programs, to
evaluate, recommend and implement systems and process improvements. The Quality Improvement Program Manager
is distinguished from the Senior Human Services Analyst by the breadth of
knowledge required and the department-wide scope and impact of decision-making
in the implementation of their specific assignment in quality assurance/ improvement,
whereas the latter is specific to a division, section, unit and/or function.
· Oversee and administer the activities
of the Quality Improvement Program Unit, including developing, implementing,
and evaluating process improvement initiatives across all divisions;
· Develop local practices, policies, and
procedures to assess, evaluate and report on performance across all divisions;
· Develop and implement standardized
case and program reviews; collect and analyze data, develop, and implement system
improvement ideas, and re-evaluate efficacy of implemented ideas;
· Analyze, organize, and communicate
quality case review data to program/division leadership and executive leaders
for compliance and quality improvement;
· Work closely with program/division
leadership to design and implement case-specific reports to meet the needs of
the program;
· Ensure quality assurance standards for
program divisions are monitored appropriately; serve as the Quality Assurance
liaison to State and Federal governments regarding mandated program audits and
quality assurance reporting;
· Develop and implement target reviews
for division services; assess program areas needing improvement, recommend changes
in practices/procedures, and revaluate for effectiveness;
· Oversee the development and implementation
of the department’s customer experience measurement program; create customer
experience survey for each program and develop and implement processes to
provide reports and feedback to programs;
· Provide oversight of the Child Care
Welfare case reviews and work independently with the State to meet State and
Federal guidelines;
· Identify potential systemic issues
within social services that impact outcomes and delivery of quality services; report
issues to division leadership and recommend system improvement ideas;
· Plan, organize and oversee the
staffing function; hire, supervise, train, and evaluate the work performance of
subordinate staff and assign responsibilities for attaining departmental goals
and objectives related to quality improvement;
· Maintain program knowledge across
multiple social service programs; participate in learning collaboratives,
attend training, workshops and conferences, and read/interpret State Letters
and Notices;
· Attend, participate, and lead department
wide steering committees, workgroups, and leadership meetings;
· Develop and prepare a variety of
correspondence, including but not limited to narratives and data reports,
information for the Board of Supervisors, program documentation, policies,
procedures, and other written material.
Knowledge
of:
Thorough
knowledge of:
Working
knowledge of:
Some knowledge of:
· Program budgeting and fiscal
management.
· Principles and practices of
diversity, inclusion, and equity.
Ability to:
Education
and Experience:
Any combination
of education and experience, which would provide the required knowledge and
abilities, is qualifying, unless otherwise specified. A typical way to obtain
these would be:
· Equivalent to a bachelor’s degree in public
administration, social welfare, social/human services or other behavioral
science, education, business, public, or personnel administration.
AND
· Two years of full-time professional experience
in quality management, planning, evaluation, quality improvement, or closely
related field. One year of the required experience must have included
responsibility for staff supervision, program planning and evaluation.
Special Requirements/Conditions:
Possession and
maintenance of valid Class C California Driver License issued by the California
State Department of Motor Vehicles by the time of appointment.
Bargaining Unit: 11
EEOC Job Category: 02
Occupational Grouping: 66
Worker's Comp Code: 0053