Under general supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required.
This is the journey level class in the network / communications series. Incumbents perform a full range of moderately difficult duties. Work is usually performed under general supervision and is independently performed within established guidelines and procedures, with technical guidance received from higher-level staff. Incumbents are able to identify moderately difficult problems and apply problem-solving skills to resolve them, often under tight time constraints. Errors may result in loss of customer/user time and/or data and may have substantial impact on department image
Working knowledge of:
- The principles and practices of communication infrastructure design.
- Technologies utilized in network/communications planning, research and development work and/or troubleshooting for service support.
- The principles, practices, terminology and trends in network, wireless and telecom/VoIP communication systems and services.
- The principles, practices and methods of installing and maintaining cable plant infrastructures.
- Applicable network cabling industry standards.
- Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems.
- Vendor/contractor support procedures.
- Proper telecommunication equipment operation, usage and procedures.
- Analyze systems and specifications.
- Interpret customer/user requirements and use engineering techniques to design network and transmission systems.
- Interpret data on system usage and develop engineering specifications to support changing service levels.
- Utilize the languages, hardware and tools specific to the assignment(s).
- Operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment.
- Train users on voice system and equipment operation. •Accurately maintain a variety of technical and service records.
- Read, interpret and apply information from complex technical publications and documentation.
- Communicate effectively, both orally and in writing.
- Work cooperatively and effectively with other staff members, customers, contractors and vendors.
- Lift items weighing up to 40 pounds.
- Distinguish color-coded wires. Work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet.
Education and Experience: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
An Associate+s degree from an accredited college with a major in computer science or a closely related field and two years of experience in a networking or VoIP related field.
Valid CCNA or related voice or network certification and two years of experience in a networking or VoIP related field.
Three years of experience in a networking or VoIP related field.
Background Investigation: Some positions may require fingerprinting and/or background investigation.
License: Possession and maintenance of a valid California Class C Driver License.
Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items weighing up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.
Previous Class Titles: Assistant Network Support Analyst, Computer Operations Technician III/IV
Bargaining Unit: 41
Worker+s Comp Code: 0285
EEOC Code: 02
Occupational Unit Group: 84