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IT NET/COMM ANALYST II (#NN2 )

Apply as a Transfer/Demotion applicant

$43.78-$55.38 hourly / $7,588.00-$9,599.00 monthly / $91,062.40-$115,190.40 yearly


Definition

Under general supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required.

Distinguishing Characteristics

This is the journey level class in the network / communications series. Incumbents perform a full range of moderately difficult duties. Work is usually performed under general supervision and is independently performed within established guidelines and procedures, with technical guidance received from higher-level staff. Incumbents are able to identify moderately difficult problems and apply problem-solving skills to resolve them, often under tight time constraints. Errors may result in loss of customer/user time and/or data and may have substantial impact on department image

Typical Tasks

  •  Designs, configures, documents, and maintains limited section(s) of the communication and data network infrastructure.
  • Performs service installations and troubleshoots service issues.
  • Performs moves/adds/changes to existing network and phone infrastructure.
  • Analyzes network efficiency by conducting network tests and running diagnostics to identify network problems and establish performance thresholds.? Monitors and reports on network traffic, usage, and performance.
  • Makes recommendations and modifies network configurations to improve efficiency and cost effectiveness.
  • Researches feasibility, cost, equipment needs, and time constraints/allocations for assigned projects.
  • Participates in project teams.
  • Transports related equipment as necessary.
  • May provide basic mentoring and training for junior staff.
  • May coordinate tasks of other staff.
  • Performs other related duties as assigned.

Employment Standards

Working knowledge of:

  • The principles and practices of communication infrastructure design.
  • Technologies utilized in network/communications planning, research and development work and/or troubleshooting for service support.
  • The principles, practices, terminology and trends in network, wireless and telecom/VoIP communication systems and services.
  • The principles, practices and methods of installing and maintaining cable plant infrastructures.
  • Applicable network cabling industry standards.
  • Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems.
  • Vendor/contractor support procedures.
  • Proper telecommunication equipment operation, usage and procedures.

Ability to:

  • Analyze systems and specifications.
  • Interpret customer/user requirements and use engineering techniques to design network and transmission systems.
  • Interpret data on system usage and develop engineering specifications to support changing service levels.
  • Utilize the languages, hardware and tools specific to the assignment(s).
  • Operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment.
  • Train users on voice system and equipment operation. •Accurately maintain a variety of technical and service records.
  • Read, interpret and apply information from complex technical publications and documentation.
  • Communicate effectively, both orally and in writing.
  • Work cooperatively and effectively with other staff members, customers, contractors and vendors.
  • Lift items weighing up to 40 pounds.
  • Distinguish color-coded wires. Work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet.

Education and Experience: Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

An Associate+s degree from an accredited college with a major in computer science or a closely related field and two years of experience in a networking or VoIP related field.

OR

Valid CCNA or related voice or network certification and two years of experience in a networking or VoIP related field.

OR

Three years of experience in a networking or VoIP related field.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items weighing up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Miscellaneous

Previous Class Titles: Assistant Network Support Analyst, Computer Operations Technician III/IV

 Bargaining Unit: 41

Worker+s Comp Code: 0285

EEOC Code: 02

Occupational Unit Group: 84


CLASS: NN2; EST: 1/14/2017;