IT Network/Communications Analyst II (#NN2 )
$51.59-$65.27 hourly / $8,942.09-$11,313.25 monthly / $107,307.20-$135,761.60 yearly

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Definition

Under general supervision, to administer the network infrastructure, including data, wireless, and telecom/VoIP (Voice over Internet Protocol) communications; and to do other work as required.

Distinguishing Characteristics

This is the journey level class in the network / communications series. Incumbents perform a full range of moderately difficult duties. Work is usually performed under general supervision and is independently performed within established guidelines and procedures, with technical guidance received from higher-level staff. Incumbents are able to identify moderately difficult problems and apply problem-solving skills to resolve them, often under tight time constraints. Errors may result in loss of customer/user time and/or data and may have substantial impact on department image.

Typical Tasks

Designs, configures, documents, and maintains limited section(s) of the communication and data network infrastructure;
Performs service installations and troubleshoots service issues;
Performs moves/adds/changes to existing network and phone infrastructure;
Analyzes network efficiency by conducting network tests and running diagnostics to identify network problems and establish performance thresholds. Monitors and reports on network traffic, usage, and performance;
Makes recommendations and modifies network configurations to improve efficiency and cost effectiveness;
Researches feasibility, cost, equipment needs, and time constraints/allocations for assigned projects;
Participates in project teams
Transports related equipment as necessary;
May provide basic mentoring and training for junior staff;
May coordinate tasks of other staff;
Performs other related duties as assigned.

Employment Standards

EMPLOYMENT STANDARDS

Working knowledge of:

The principles and practices of communication infrastructure design;
Technologies utilized in network/communications planning, research and development work and/or troubleshooting for service support;
The principles, practices, terminology and trends in network, wireless and telecom/VoIP communication systems and services;
The principles, practices and methods of installing and maintaining cable plant infrastructures;
Applicable network cabling industry standards;
Methods and techniques of troubleshooting network, wireless or VoIP related hardware, software and interconnectivity problems;
Vendor/contractor support procedures;
Proper telecommunication equipment operation, usage and procedures.

Ability to:

Analyze systems and specifications;
Interpret customer/user requirements and use engineering techniques to design network and transmission systems;
Interpret data on system usage and develop engineering specifications to support changing service levels;
Utilize the languages, hardware and tools specific to the assignment(s);
Operate applicable troubleshooting equipment and analyze cable problems using appropriate test equipment;
Train users on voice system and equipment operation;
Accurately maintain a variety of technical and service records;
Read, interpret and apply information from complex technical publications and documentation;
Communicate effectively, both orally and in writing;
Work cooperatively and effectively with other staff members, customers, contractors and vendors;
Lift items weighing up to 40 pounds;
Distinguish color-coded wires;
Work in confined/cramped body positions and climb ladders to work at elevations of 4-12 feet.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

An Associate's degree from an accredited college with a major in computer science or a closely related field and two years of experience in a networking or VoIP related field.

OR

Valid CCNA or related voice or network certification and two years of experience in a networking or VoIP related field.

OR

Three years of experience in a networking or VoIP related field.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a valid California Class C Driver License.

Physical Requirements: Ability to perform moderately heavy physical work that includes lifting items weighing up to forty pounds, climbing ladders to work at elevations from 4-12 feet, working in confined/cramped body positions and distinguishing color-coded wires.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

Previous Class Titles: Assistant Network Support Analyst, Computer Operations Technician III/IV

EST: 1/17 REV: Analyst: TC

Miscellaneous

Previous Class Titles: Assistant Network Support Analyst, Computer Operations Technician III/IV

Bargaining Unit: 41

Worker+s Comp Code: 0285

EEOC Code: 02

Occupational Unit Group: 84