Under direction, to manage information technology operations and projects across multiple large-scope functions, including operational and strategic planning, resource allocation, budgeting, and staffing; and to do other work as required.
Incumbents are responsible for managing multiple IT functions across diverse County businesses, including customer relations and support with a countywide focus and impact, or managing multiple IT functions in a large County department with a large IT staff (typically twelve or more). Errors affect both single and multiple county-business areas and may have county-wide impact.
Thorough knowledge of:
- Current principles, practices, methods and tools used in overseeing the design, development, support and/or implementation of software and hardware solutions, systems, or products in the functional areas of the assignment.
- Principles and methods used in hardware and software acquisition and integration.
- The principles of systems and procedures analysis.
- The principles, practices and methods of project management.
- Methods and techniques of problem-solving in the functional areas of the assignment.
- Methods of long-term strategic management and technical planning. Principles, practices and methods of contract management.
Working knowledge of:
- The principles and practices of budget preparation and fiscal management.
- Methods and techniques of developing and monitoring project and program budgets.
- The principles, practices and methods of supervision, training, and mentoring.
- The tools and languages used in the department or assignment area.
- Business and financial best practices.
- Commonly and/or locally used operating systems, software applications and hardware.
- Principles and practices of customer service and support.
Some knowledge of:
- Effectively manage multiple, large-scope IT functions with a countywide orientation or multi-functional, large-department emphasis.
- Develop, revise, interpret and apply policies and procedures appropriately to meet customers? needs on a county-wide or multi-departmental level.
- Evaluate and redefine business processes.
- Understand cross-departmental business practices and customer needs. P
- Perform requirements analysis and produce requirements documentation, functional specifications, use cases and entity relationship diagrams.
- Work effectively with a wide range of constituencies in a diverse technical environment.
- Work independently and solve complex technical problems independently.
- Set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.
- Demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency.
- Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems. Develop innovative solutions to meeting customer needs.
- Demonstrate detailed understanding of customers' needs and business practices.
- Coordinate and work with external entities.
- Integrate applicable local, State and Federal policies into County operations.
- Manage projects, with own staff or in matrix managed structure, including creating and managing project plans, schedules, resource allocations and risk.
- Report resource allocations and project staffing needs.
- Develop and monitor program budgets.
- Prepare clear and concise administrative and technical reports.
- Define problem areas, collect and evaluate data, validate conclusions, and make recommendations.
- Present and explain technical concepts to technical and non-technical staff.
- Produce results in a timely and efficient manner for own work and work of direct reports.
- Use good judgment and work with minimal direction.
- Work cooperatively and effectively with other staff members, customers, vendors and contractors.
- Communicate effectively, both orally and in writing.
Education and Experience:
Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Master's Degree from an accredited college or university in computer science, business or public administration or a related field and two years of IT management or IT supervisory experience.
Bachelor's Degree from an accredited college or university in computer science, business or public administration or a related field and three years of IT management or IT supervisory experience.
Five years of IT management or IT supervisory experience.
Background Investigation: Some positions may require fingerprinting and/or background investigation.
License: Possession and maintenance of a California Class C Driver License.
Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.