IT Manager II (#KK8 )

$63.73-$85.39 hourly / $11,046.32-$14,800.65 monthly / $132,558.40-$177,611.20 yearly

• Manages multiple departmental IT functions or some countywide functional area, supervising staff and/or assigned supervisors or subordinate managers directly. Mentors and fosters professional development of staff.
• Develops and leads the implementation of strategic and operational plans, policies, and procedures for multiple IT functions.
• Works to leverage resources, systems and services to eliminate redundancy and increase efficiency.
• Develops alternate project plans, problem resolutions, and project budgets based on customers’ needs and financial and/or staff constraints.
• Manages timelines and resource allocations for multiple projects.
• Makes formal recommendations regarding tools, techniques, and methodologies.
• Develops, prepares and monitors program budget.
• Spends part of their time as an individual contributor to the department or function.
• Performs other related duties as required.

EMPLOYMENT STANDARDS

Thorough knowledge of:

• Current principles, practices, methods and tools used in overseeing the design, development, support and/or implementation of software and hardware solutions, systems, or products in the functional areas of the assignment.
• Principles and methods used in hardware and software acquisition and integration.
• The principles of systems and procedures analysis.
• The principles, practices and methods of project management.
• Methods and techniques of problem-solving in the functional areas of the assignment.
• Methods of long-term strategic management and technical planning.

Working knowledge of:

• Methods and techniques of developing and monitoring project and program budgets.
• The principles, practices and methods of supervision, training, and mentoring.
• The tools and languages used in the department or assignment area.
• Business and financial best practices.
• Commonly and/or locally used operating systems, software applications and hardware.
• Principles and practices of customer service and support.
• Principles, practices and methods of contract management.

Some knowledge of:

• Accounting procedures.

Ability to:

• Manage multiple, large-scope IT functions effectively.
• Develop, interpret, revise, and apply operational policies and procedures appropriately.
• Understand cross-department business practices and customer needs.
• Work effectively with a wide range of constituencies in a diverse technical environment.
• Work independently and solve complex technical problems independently.
• Exercise initiative, ingenuity and sound judgment in solving difficult administrative, technical and personnel problems.
• Develop innovative solutions to meet customers’ needs.
• Demonstrate detailed understanding of customers’ needs and business practices.
• Perform requirements analysis and produce requirements documentation, functional specifications, use cases and entity relationship diagrams.
• Manage projects, with own staff or in matrix managed structure, including creating and managing project plans, schedules, resource allocations and risk.
• Demonstrate strong business process and project management skills, including setting goals and priorities, increasing efficiency.
• Set standards of performance tied to organizational goals to control, develop and enhance productivity of staff.
• Coordinate and work with external entities.
• Integrate applicable local, State and Federal policies into County operations.
• Report resource allocations and project staffing needs.
• Develop and monitor program budgets.
• Prepare clear and concise administrative and technical reports.
• Define problem areas, collect and evaluate data, validate conclusions, and make recommendations.
• Present and explain technical concepts to technical and non-technical staff.
• Produce results in a timely and efficient manner for own work and work of direct reports.
• Use good judgment and work with minimal direction.
• Work cooperatively and effectively with other staff members, customers, vendors and contractors.
• Communicate effectively, both orally and in writing.

Education and Experience:

Any combination of training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Master’s degree from an accredited college or university in computer science, business or public administration or a related field and one year of IT management or IT supervisory experience.

OR

BA/BS from an accredited college or university in computer science, business or public administration or a related field and two years of IT management or IT supervisory experience.

OR

Four years of IT management or IT supervisory experience.

SPECIAL REQUIREMENTS:

Background Investigation: Some positions may require fingerprinting and/or background investigation.

License: Possession and maintenance of a California Class C Driver License.

Other Special Requirements: Availability to work irregular hours, which may include evenings, nights, weekends and holidays.

EST: 11/17 REV: Analyst: TC